Catering Supervisor

Northumbria Healthcare NHS Foundation Trust; Cramlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Cramlington is seeking a Catering Supervisor to maintain high standards of cleanliness and food service. The ideal candidate should have supervisory experience and relevant food safety qualifications. Responsibilities include overseeing meal preparation and service while ensuring compliance with health standards. This position also involves staff supervision and training to uphold quality within the service.

Qualifications

• General Education is required.
• Experience in a supervisory role in catering is preferred.
• Level 2 Food Safety Certificate or equivalent knowledge is necessary.

Responsibilities

• Provide high-quality catering services for patients and staff.
• Maintain standards of hygiene and service quality.
• Oversee food preparation and service operations.

Skills

Food Safety Awareness

Customer Service

Supervisory Skills

Education

NVQ Level 3 or equivalent

Level 1 Food Safety Certificate

Basic COSHH Awareness

Job description

Catering Supervisor

The closing date is 27 November 2025

We have a position available for a catering supervisor to join the team at Cramlington hospital. As part of this role you will be required to maintain the standards of cleanliness as specified throughout the work areas, by means of approved methods.

Please note that it is a requirement of NHFML that all successful applicants pay for their own DBS certificate, if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• Receiving, checking for quality, temperature and correct quantity as per order to suppliers and storing such goods in the appropriate area within the time limits set out in the department policy on Hazard Analysis and Critical Control Point (HACCP).
• Demonstrating the ability to serve food to staff and to check temperature levels and be aware of the Food Temperature Regulations.
• Operating the central dish wash machine, cleaning, drying and checking of the staff/ward crockery and cutlery.
• Preparation of vegetables, fruits and salads.
• Preparation and dispatch of meals.
• Service of food in restaurant.
• Service of food in the Dining Room and associated areas and preparation of sandwiches, hot snacks and beverages where applicable.
• Cleaning and re‑stocking of vending machines.
• Operation of the Staff Dining Room cash register.
• Accurate supervision and direction of all Coffee Shop/Barista assistants, ensuring a high‑quality, efficient, customer‑orientated catering service and compliance with the Trust Patient Confidentiality Policy.

About us

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provides specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state‑of‑the‑art specialist emergency care hospital – The Northumbria, three general hospitals – North Tyneside, Wansbeck and Hexham hospitals – and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and the benefits of working for us.

Job Responsibilities

• Provide a high‑quality catering service for patients, staff and visitors trust‑wide.
• Maintain a high standard service and quality of food and beverages, including standards of hygiene, HACCP, COSHH and adherence to all Trust policies.
• Be responsible for simple preparation, cooking and dispatch of all types of meals, whether fresh, frozen or chilled.
• Act as working supervisor assisting with all catering duties and to assist in the co‑ordination of the Catering Services to the Hotel Services Officer.
• Check and account for cash and vouchers, keep records and continuously update the Function Diary.
• Oversee the replenishing and maintenance of automatic vending machines. Must have a sound knowledge of stock control procedures.
• Be flexible in working arrangements and undertake any other duties as may be required. Willing to undertake training that is deemed necessary by the Catering Superintendent /Hotel Services Officer.
• Deploy staff efficiently and effectively.
• Administer the Staff Rostering system.
• Undertake Return to Work meetings with staff following sickness absence.
• Lead a successful programme of duties associated with staff management such as administration, training and development, appraisal, counselling.
• Check and maintain all catering equipment and the maintenance of service/report schedules.
• Provide on‑the‑job training to staff to ensure correct methods and working practices. Give sufficient close supervision and training to new staff until the required standard of work is achieved.
• Respond to low‑level complaints in an effective and professional manner to a successful resolution.
• Ensure that appraisals and statutory and mandatory training are complete in their designated staff group.
• Regularly complete quality control sheets in accordance with quality control procedures.
• Assist staff in recording incidents via the Datix system.
• This job description is not exhaustive but gives a broad indication of the main duties. It may be revised in the light of experience and changing circumstances in consultation with the post holder.

Person Specification

Qualifications

• General Education
• NVQ Level 3 or equivalent knowledge/Experience
• Level 1 Food Safety Certificate or equivalent
• Basic COSHH Awareness
• Customer Service Training
• Level 2 Food Safety Certificate or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Specialist Emergency Care Hospital