Catering Supervisor

Great Ormond Street Hospital; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A children's hospital in the UK is seeking a Catering Manager to lead and support the service of food and beverages. The role requires strong management skills, a commitment to high service standards, and knowledge of food safety. The ideal candidate will foster an inclusive team environment and ensure compliance with health regulations. This position offers a chance to make a positive impact on the experience of patients, visitors, and staff.

Qualifications

• Experience of working as part of a diverse team and contributing to an inclusive workplace culture.
• Good knowledge of quality fresh food service.
• Good knowledge and understanding of the hospital catering environment.

Responsibilities

• Lead and support the service of food and beverages to staff and visitors.
• Manage cash handling, transactions, and stock levels.
• Ensure high standards of hygiene and cleanliness.

Skills

Team management

Customer service

Barista skills

Stock management

Interpersonal skills

Education

Level 3 Food safety qualification

Tools

EPOS systems

Microsoft Office

Job description

Job overview

We are looking for someone who can, deliver consistently high level of service through our retail outlets. Driving the retail outlets (coffee bar, hot counter, tills, hospitality.) We are looking for someone to be able to take up the reigns and deliver a high level of service through all of our customer facing outlets. Be it serving food, making coffees, keeping the area clean, operating the tills or personally supporting the customer's needs. We are looking for a team player with a “can do” attitude who is willing to go the extra mile whenever and wherever possible. We are looking for someone who is experienced in managing a diverse team and is motivating them to excel and deliver great standards and customer service. We are looking for someone who actively drives from the front and sets great examples.

Main duties of the job

• To lead and support the service of food and beverages to trust staff, visitors, patients and families ensuring correct portion size, presentation and temperature as detailed in the catering standard operating procedures
• To manage and record staff absence in line with the trust policy and report to line manager
• To support the management of and charging of agreed prices in all catering and outlets as detailed in the catering standard operating procedures.
• To support the management of all cash handling, transactions, cash counting, float production and all transactional related duties in line with standard operational procedures

• To manage the correct stock levels in each area of the retail catering service, ordering products as directed by head of catering
• Manage and audit stock levels and stock rotation to reduce wastage, ensuring that all retail products are within the “use by date” at all times
• To ensure that all personal hygiene and working areas and methods are always of a high standard
• To be responsible for auditing and verification of the cleaning of the food service areas and equipment when on duty
• Always maintain a safe working environment
• Any other reasonable duty or task required by Catering Manager / Assistant or Deputy Manager or Head of Catering

Working for our organisation

We are keen to make our workforce as diverse as the communities we serve , and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage , people with a disability, and people from LGBTQ+ communities . By growing an ever more diverse workforce, we’ll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care .

Our hospital is committed to creating an environment that is open and inclusive . Our staff are encouraged to engage with colleagues through the following networks : REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women’s networks ; all of which are sponsored by a member of our Executive Management Team.

We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment / s below

Person specification

Essential criteria

• Our Always values
• Experience of working as part of a diverse team. Experience of contributing to an inclusive workplace culture

Academic / Professional qualification / Training

Essential criteria

• Valid Level 3 Food safety qualification

Desirable criteria

• Customer service training / qualification

Experience / Knowledge

Essential criteria

• A good knowledge of barista style coffee service and quality fresh food service
• Experience of EPOS systems and safety & electronic transactions
• Good knowledge and understanding of Microsoft Office
• An understanding of GOSH and hospital catering in general – will have researched prior to interview

Skills / Abilities

Essential criteria

• Excellent interpersonal relationships with peers and members of staff
• Must be able to self-motivate and set excellent standards of work, presentation and service for the catering team.
• Must be able to use PC / Laptop / Table and Microsoft Office
• Able to perform as part of a team and take leadership.
• Ability to learn new tasks and share your knowledge, developing the skills of junior staff.
• You will need to have a positive and enthusiastic attitude and be well-motivated to succeed.
• Must be able to demonstrate excellent customer service.