Catering Retail Assistant | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Prestwich is looking for a Catering Retail Assistant to join their team. This role involves providing customer service, preparing food and beverages, and maintaining a clean working environment. Ideal candidates will have a strong customer service background and knowledge of food safety. This position offers various staff benefits including pay enhancements and generous leave.

Benefits

Pay Enhancements for evenings and weekends

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Wellbeing programme

Blue Light Card Discounts

Qualifications

• Experience in a customer service role.
• Knowledge of food safety standards.
• Ability to work in a team environment.

Responsibilities

• Provide excellent customer service to staff, patients, and visitors.
• Prepare and serve food and beverages.
• Operate POS tills and handle cash transactions.
• Maintain cleanliness and safety in the retail area.

Skills

Customer service

Cash handling

Food safety knowledge

Team collaboration

Job description

Overview

We are currently seeking a friendly and reliable individual to join our retail team. As a Catering Retail Assistant, you will provide excellent customer service to staff, patients, and visitors, while assisting in the preparation and serving of food and beverages. In return you be working with an experienced team working with fresh local ingredients and the best equipment.

We pride ourselves on producing a high-quality food and drink service to all our customers. With daytime hours this role would fit perfectly round the school run. If you feel that you meet the criteria and would like to be considered for the role, please apply below.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

• Operating POS tills and handling cash transactions
• Assisting Customers in finding products and answering queries
• Stocking and replenishing shelves and displays
• Keeping the retail area clean and tidy
• Ensuring that stock levels are maintained
• Assisting with stock takes and inventory management
• Following safety regulations and standards
• Handling customer complaints and resolving them
• Collaborating with team members to maintain a smooth operation
• Promoting and upselling products in line with NHS Guidelines
• Participating in meetings and sharing ideas with the team
• Accurate recording of Food safety due diligence
• Food preparation and cooking
• Beverage preparation
• Food and beverage service

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Greet and welcome customers in a friendly and approachable manner
• Take orders and accurately input into POS system
• Prepare and serve food and beverages in accordance with food safety guidelines
• Maintain a clean and safe working environment, including adhering to all infection control measures
• Keep track of inventory and report any shortages or expired items to management
• Handle cash, credit card and mobile payments and reconcile the cash register at the end of each shift
• Communicate effectively with team members and supervisors to ensure efficient cafe operations as a team
• Maintain an excellent level of customer service, ensuring to deal with customer complaints and resolving any issue where necessary
• Adhere to the NHS policies and procedures, including NHS safety regulations and operational standards
• Perform any other duties as assigned by management

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements – 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

This advert closes on Tuesday 11 Nov 2025