Catering Retail Assistant

NHS; Prestwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

A public health service in the United Kingdom is seeking a Catering Retail Assistant to join their retail team. The role involves providing excellent customer service, preparing and serving food and beverages while adhering to safety regulations. Ideal candidates will have experience in a fast-paced environment and customer service skills. Join a team that values fresh local ingredients and offers competitive benefits including annual leave and pay enhancements.

Benefits

Pay enhancements for evenings and weekends

27 days annual leave plus bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Qualifications

• Experience in a fast-paced environment.
• Experience in the service industry.
• Prior experience working with tills or POS systems.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Take orders and input into the POS system.
• Prepare and serve food and beverages following safety guidelines.
• Maintain a clean and safe working environment.
• Handle cash and reconcile the cash register.
• Deal with customer complaints and resolve issues.

Skills

Customer service

Cash handling

Food safety knowledge

Tools

POS system

Job description

We are currently seeking a friendly and reliable individual to join our retail team. As a Catering Retail Assistant, you will provide excellent customer service to staff, patients, and visitors, while assisting in the preparation and serving of food and beverages. In return you be working with an experienced team working with fresh local ingredients and the best equipment.

We pride ourselves on producing a high-quality food and drink service to all our customers. With daytime hours this role would fit perfectly round the school run. If you feel that you meet the criteria and would like to be considered for the role, please apply below.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

• Operating POS tills and handling cash transactions
• Assisting Customers in finding products and answering queries
• Stocking and replenishing shelves and displays
• Keeping the retail area clean and tidy
• Ensuring that stock levels are maintained
• Assisting with stock takes and inventory management
• Following safety regulations and standards
• Handling customer complaints and resolving them
• Collaborating with team members to maintain a smooth operation
• Promoting and upselling products in line with NHS Guidelines
• Participating in meetings and sharing ideas with the team
• Accurate recording of Food safety due diligence
• Food preparation and cooking
• Beverage preparation
• Food and beverage service

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

• Greet and welcome customers in a friendly and approachable manner
• Take orders and accurately input into POS system
• Prepare and serve food and beverages in accordance with food safety guidelines
• Maintain a clean and safe working environment, including adhering to all infection control measures
• Keep track of inventory and report any shortages or expired items to management
• Handle cash, credit card and mobile payments and reconcile the cash register at the end of each shift
• Communicate effectively with team members and supervisors to ensure efficient cafe operations as a team
• Maintain an excellent level of customer service, ensuring to deal with customer complaints and resolving any issue where necessary
• Adhere to the NHS policies and procedures, including NHS safety regulations and operational standards
• Perform any other duties as assigned by management

See attached detailed job description and person specification:

• Pay Enhancements 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Retail Experience

• working in a fast paced environment
• working in the service industry
• Working with tills/ POS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.