Catering Patient Ambassador

Serco Limited; England; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare services provider is seeking a Catering Patient Ambassador based in Southampton. The role involves supervising catering staff, ensuring food safety, and providing excellent service to patients. The ideal candidate will have a Level 3 Food Hygiene Certificate and relevant experience in the industry. This position offers a salary range of £24,937.00 - £26,598.00 plus benefits, and is a part-time role of 30 hours per week.

Benefits

Up to 6% contributory pension scheme

27 days plus bank holidays

Employee Assistance Programme

Range of discounts for services and leisure

Qualifications

• Relevant experience in the catering industry.
• Ability to instigate action and progress change.
• Willingness to perform tasks from food preparation to customer service.

Responsibilities

• Ensure ward hosts report for duty on time.
• Provide support and guidance to ward hosts.
• Monitor meal services and stock levels.

Skills

Interpersonal skills

Problem solving skills

Customer focused

People management

Communication skills

Education

Level 3 Food Hygiene Certificate

Job description

Catering Patient Ambassador

Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD

30 hours per week

Monday - Friday - 1430 - 2100 hours

FTE Basic Salary - £24,937.00 - £26,598.00 depending on length of service/experience plus 35% for unsociable hours. Agenda for Change. Band 3

Main Accountabilities

• Ensure ward hosts report for duty on time and are presented in a clean, tidy manner.
• Provide support and guidance to ward hosts.
• Complete monthly safety observations and 20 PSSs.
• Oversee staff performance, providing regular feedback.
• Monitor meal services.
• Monitor all stock levels after service.
• Attend audits within areas of responsibility and implement corrective actions.
• Support and assist in the development of new starters.
• Monitor stock levels on wards and manage overstocking, ensuring necessary supplies like cups, plates, and cutlery are available.
• Track food and appliance temperatures and monitor dates for items taken to wards.
• Ensure cleanliness in catering kitchens and check equipment is maintained and cleaned.
• Check that kitchen mops have been taken down to mop room.
• Complete safety checks and report any hazards or accidents.
• Hold sickness-related meetings, manage attendance, and conduct daily callbacks and RTWs.
• Run regular one-on-one catchups with staff.
• Supervise, coordinate, motivate, and train catering staff to deliver efficient, high-quality service to patients.
• Ensure breaks are monitored.
• Challenge audit outcomes when necessary.
• Support positive communication by leading weekly staff huddles.
• Attend regular meetings with clinical staff.
• Provide daily handovers via email.
• Fit mask testing.
• Manage and monitor waste and waste recording.
• Check tablet orders and confirm they are signed in and out.
• Ensure food safety and HACCP documentation are completed correctly, and review cleaning schedules.
• Promptly address any customer complaints and take action to prevent recurrence.
• Complete competency checks to assess staff capability.
• Develop and maintain a customer-focused team and ensure improvement actions are addressed within agreed timescales when standards fall short.

What you will need for the role

• Level 3 Food Hygiene Certificate.
• Relevant experience of the industry.
• Good interpersonal skills.
• Problem solving skills.
• Motivated by a passion for quality and great service delivery.
• Customer focused.
• Ability to instigate action, progress and change the culture within the department.
• Lead by example and the willingness to perform tasks from food preparation to customer service.
• A positive attitude
• People management & negotiating skills within a team environment.
• Ability to communicate effectively, both verbally and in writing.
• Computer literate.
• Managing and building a team
• Dealing with difficult situations

What we offer

• Up to 6% contributory pension scheme.
• 27 days plus bank holidays - Agenda for Change.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.