Catering Manager

Five Guys; Fazeley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A popular burger restaurant chain is seeking a Shift Manager in Fazeley, England. The ideal candidate will support the General Manager and lead their team to ensure an exceptional customer experience. Responsibilities include managing shifts, overseeing team performance, ensuring quality control, and directly engaging with customers. This role offers growth opportunities within the organization along with various rewards and perks, such as bonuses, employee discounts, and supportive leave policies.

Benefits

Achievable bonus scheme

Paid breaks

Employee discount program

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to manage a team and ensure quality control.
• Hands-on approach to customer service and operations.

Responsibilities

• Support the General Manager in managing shifts effectively.
• Create a positive working environment for staff.
• Ensure customer satisfaction and handle complaints promptly.
• Lead by example in operational roles and customer service.

Skills

Leadership

Customer service

Team management

Job description

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BE RESPONSIBLE FOR CREW & QUALITY CONTROL

Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers.

Creating an awesome working environment where people are happy to come to work and have fun!

Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way.

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management.

You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area.

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

Perfect Burgers and Fries.

Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity.

People – Leading from the front and being hands on.

Customer service.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.