Catering & Hospitality Manager - Full Time - Marina Leisure Centre

Freedom Leisure; Great Yarmouth; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Cycle-to-work

Staff membership

Employee Assistance Programme: 24/7

Job summary

Freedom Leisure’s Marina Centre invites applications for a Catering & Hospitality Manager to oversee the catering function and lead the team in delivering high-quality service to customers. You will maintain Costa Coffee standards and ensure staff are well-trained, confident, and guided by clear operational protocols.

You will develop the catering offer, adapt services to community needs and seasonal trends, and manage rota planning to meet service levels while fostering a positive, inclusive,

Qualifications

• Three years’ catering experience.
• Level 2 Food Hygiene qualification.
• Strong people management and leadership skills.
• Experience of rota management.
• Experience in customer service and problem solving.
• Experience of managing income targets.
• Experience of stock management including ordering and rotation.
• Ability to build, lead and motivate a team.
• Ability to manage multiple priorities.
• Good IT skills including producing and interpreting reports and data.

Responsibilities

• Oversee the catering function within the centre and lead the team to deliver high-quality, professional service to all customers.
• Provide a varied menu and maintain high Costa Coffee standards.
• Ensure staff are well-trained, confident, and working to clear operational guidelines.
• Develop the catering offer and adapt services to meet community needs and seasonal trends.
• Manage rota planning and staff allocation to meet service levels.

Skills

Catering experience

People management

Leadership

Rota management

Customer service

Problem solving

Stock management

Data reporting

Team leadership

Education

Level 2 Food Hygiene

Tools

MS Office

Reporting software

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

The Marina Centre, providing an exciting range of activities for residents and visitors alike. Including a leisure pool with two slides, fun splash zone, clip and climb, impressive fitness suite and exercise studios and sports hall providing a wide range of activities. The centre also boasts an amazing café overlooking the beach, providing a focal point for the community.

An exciting opportunity has arisen for a Catering & Hospitality Manager to join our dynamic team.

You will be responsible for overseeing the catering function within the centre, leading your team to deliver a consistently high-quality and professional service to all customers. This includes providing a varied menu and maintaining the high standards expected of Costa Coffee.

A key aspect of the role will be ensuring all staff are well-trained, confident in their roles and working to clear operational guidelines. You will play an active role in developing the catering offer, adapting services to meet the evolving needs of the local community and responding to seasonal trends.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Hours: 37 hours a week, Monday to Sunday (rota basis)

• At least three years’ experience in a catering role
• Level 2 Food Hygiene qualification (or equivalent)
• Strong people management and leadership skills
• Experience of rota management
• Experience in customer service and problem solving
• Experience of managing or contributing to income targets
• Experience of stock management including ordering and rotation
• Ability to build, lead and motivate a team
• Ability to manage multiple priorities
• Good IT skills including producing and interpreting reports and data
• Team-orientated approach with the ability to work across teams

Desirable

• Experience of building relationships with key suppliers
• Experience of identifying staff training needs and implementing development opportunities
• Interest in leisure, cultural services and community-focused events

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 13th November 2026

Salary: Up to £31,031 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.