Catering Café Associate – Barista & Customer Service (Flexible)

Trust Wide; England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is seeking a friendly, reliable Catering Assistant to join our Retail team. You will provide excellent customer service to patients, staff and visitors across our restaurants, cafés and coffee shops.

You will prepare and serve food and beverages, operate tills, rotate stock, and maintain cleanliness and safety across service areas. Join a busy team, follow hygiene and safety procedures, and promote high-quality retail catering experiences.

Qualifications

• Knowledge of relevant catering policies and procedures.
• Good communication skills.
• Ability to understand detailed instructions.

Responsibilities

• Provide a welcoming, courteous and efficient service to patients, visitors and Trust staff, responding appropriately to enquiries and referring complaints or concerns to the supervisor when required.
• Prepare, present and serve hot and cold food, snacks and beverages in accordance with approved recipes, portion controls, allergen procedures and food safety standards.
• Operate tills and other point-of-sale equipment accurately, process cash and electronic payments, issue receipts and follow local cash-handling, security and end-of-shift procedures.
• Set up, replenish and maintain retail displays, counters, fridges, vending areas and condiment stations, ensuring products are attractively presented, correctly priced and available throughout service.
• Check product dates and condition, rotate stock using first-expiry-first-out principles, record wastage accurately and report shortages, damaged goods or quality concerns promptly.
• Receive deliveries, check quantities and product condition against documentation, store goods safely and assist with stock counts and inventory control.
• Maintain high standards of cleanliness and hygiene in kitchens, pantries, retail outlets, restaurants and storage areas, including cleaning counters, equipment, crockery, utensils, fixtures and work surfaces in line with cleaning schedules.

Skills

Good communication skills

Ability to understand detailed instruc

Independent working

Positive attitude

Coffee making

Education

Food hygiene level 2 or above

Job description

Imperial College Healthcare NHS Trust is seeking a friendly, reliable Catering Assistant to join our Retail team. You will provide excellent customer service to patients, staff and visitors across our restaurants, cafés and coffee shops.

You will prepare and serve food and beverages, operate tills, rotate stock, and maintain cleanliness and safety across service areas. Join a busy team, follow hygiene and safety procedures, and promote high-quality retail catering experiences.