Cataract Booking Coordinator

James Paget University Hospitals NHS Foundation Trust; Great Yarmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned healthcare institution in Great Yarmouth is seeking an efficient individual to join the booking team. This role involves managing patient referrals and bookings while ensuring clinical information is accurately recorded. The ideal candidate will be proactive and possess a strong administrative background coupled with digital literacy. Responsibilities include monitoring outpatient and cataract appointments and liaising with clinical and operational teams to optimise care delivery, thus ensuring timely patient service according to National standards.

Qualifications

• Organised, efficient, and proactive individual.
• Ability to manage patient referrals and bookings accurately.
• Familiarity with RTT rules and standards.

Responsibilities

• Ensure patient referrals and bookings are managed efficiently.
• Provide a professional service to patients and service users.
• Monitor and organise outpatient and cataract appointments.

Skills

Strong background in administration

Excellent digital literacy

Experience with patient management systems

Job description

We are looking for an organised, efficient, and proactive individual to join the existing booking team.

Working closely with Ophthalmology Consultants and the wider team, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information accurately recorded and shared, and service targets are met.

The ideal candidate will have a strong background in administration, excellent digital literacy and experience with patient management systems. This is a vital role in supporting the delivery of timely and effective Ophthalmic care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards and the 28 day Faster Diagnosis Standard. To provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics and cataract theatres utilised to optimum levels.

To provide a professional and efficient service to patients and service users.

To be responsible for booking, monitoring, organising and rescheduling outpatient and cataract appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.