Casualty Claims Handler

Davies Group; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims handling firm is looking for an experienced Liability Claims Handler to join their Casualty team in Stoke-on-Trent. The role involves managing Employers and Public Liability claims, providing quality service to clients, and ensuring compliance with all legal requirements. Candidates should have strong claims handling experience, exceptional communication skills, and a proactive approach to problem-solving. The position offers a supportive environment and numerous benefits, including generous holiday allowances and professional development opportunities.

Benefits

Exclusive Rewards Platform

Generous Holiday Allowance

Professional Growth opportunities

Leadership training programme

Employee volunteering programme

Pension contributions

Qualifications

• Experience in negotiating claim settlements.
• Ability to investigate claims and make decisions on liability.
• Familiarity with current case law and personal injury valuation.

Responsibilities

• Responsible for providing a quality claims service for clients.
• Ensure compliance with all legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.

Skills

Liability Claims Handling experience

Professional communication skills

Administrative skills

Strong numeracy skills

Customer service manner

Proactive attitude

Teamwork

Job description

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Dealing with Employers and Public Liability Claims, your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer's claims handling philosophy.

Responsibilities

• To establish if cover is in place for the claim
• To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
• To investigate claims either directly via desktop, or by instructing loss adjusters
• To make decisions on liability
• To negotiate claim settlements
• To ensure compliance with all legal timescales and client SLAs
• To build relationships with external clients and stakeholders
• To attend client claim review meetings either in person when required or on Microsoft Teams platform

Qualifications

• Liability Claims Handling experience
• A professional and adaptable communication style - both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Modern claims practice
• The Civil Procedure Rules
• MOJ protocols
• Current case law and assessment of personal injury valuation and negotiations
• Ability to deliver outcomes in a fast-paced environment

Benefits

At Davies people are at the heart of all we do, our values state that we succeed together, and this makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies – learning opportunities
• Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
• Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies – provides High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP – 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies, eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include holiday purchase plan and an opportunity to purchase heath cash plan and BUPA dental plan