Casual Visitor Experience Supervisor

Darlington Borough Council; Tees Valley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local government organization in Tees Valley is seeking a Casual Visitor Experience Supervisor. This role involves leading a team to ensure exceptional customer service in a vibrant visitor attraction. The ideal candidate will possess strong leadership skills, creativity, and a can-do attitude. The position offers a competitive salary and various employee benefits, including pension options and training opportunities.

Benefits

Access to the Local Government Pension Scheme

Staff equality forums

Access to a wide range of training

Physiotherapy service

Confidential counselling service

Local and National retailer discounts

Arriva Employee Travel Club

Qualifications

• Strong leadership skills and the ability to motivate a team.
• High energy and creativity required for front-facing role.
• Experience in customer service and sales.

Responsibilities

• Lead, motivate, and inspire the retail and admissions team.
• Ensure excellent customer service and adopt a proactive approach.
• Devise rotas and drive ticket and merchandise sales.

Skills

Customer service excellence

Team leadership

Problem solving

Training skills

Visual merchandising

KPI monitoring

Job description

Casual Visitor Experience Supervisor (Ref: POS016782)

Salary £13.69 - £13.90 per hour Salary Band Up to £10,000 Post Type Casual / Seasonal / Bank / Permanently Variable hours Hours Per Week As and when required

Job and Application details

Categories Arts / Tourism / Culture
Directorate N/A Published Date 15/10/2025 Closing Date 30/10/2025

RESTRICTED INTERNAL APPLICANTS ONLY

Hopetown Darlington extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride, and even includes a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.

A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.

The Visitor Experience Supervisor will not only support the duty managers but will lead, motivate and inspire a retail and admissions team. Customer service excellence will be at the top of your agenda, adopting an ‘above and beyond’ approach to visitors.

Leading by example is crucial and a can‑do attitude and focussed approach is essential. Your versatile skills will range from training the team and problem solving, to devising rotas, driving ticket and merchandise sales, along with monitoring KPI’s and creating outstanding visual merchandise displays.

You will bring high energy, positivity, and a creative flare to this dynamic, front facing role. You will act as an ambassador for Hopetown Darlington delivering exceptional customer service with your team.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our “why work for us” internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

For detailed information on this role, please refer to the Role Profile and Supporting Information.

General Information for Applicants

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.