Casual Switchboard Operator

Hilton; Greater London; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Instant access to earned wages (up to

Ability to pick shifts that fit your‑l

Free, healthy meals while on duty

Modern, inclusive team areas

Job summary

Hilton is recruiting a Casual Switchboard Operator to greet guests, handle inbound calls, and provide information on hotel services. You will contribute to a warm hospitality experience and support daily operations on a part-time, casual contract at our London properties.

The role emphasizes friendly communication, knowledge of amenities, and the ability to assist during emergencies using the PBX system and digital tools.

Qualifications

• Excellent communication when dealing with guest calls.
• Ability to stay up to date on hotel services and operations.

Responsibilities

• Provide exceptional phone support with a friendly attitude.
• Maintain knowledge of hotel services and amenities.
• Support emergency response by relaying accurate information to teams.
• Use PBX system and other technology to support daily operations.

Skills

Phone etiquette

Guest service

PBX systems

Hotel operations knowledge

Tools

PBX system

Computer applications

Job description

Job Identification: 222462

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Salary £13.79 per hour

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A WORLD OF REWARDS

• Hourly Rate of £13.79 per hour
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Modern and inclusive Team Member’s areas

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Switchboard Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.