Casual Spa Therapist

DHMM - Leisure; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading spa service provider in Liverpool is seeking a Spa Service Expert to enhance guest experiences through exceptional service and sales. Responsibilities include promoting and selling spa services, recording guest preferences, and ensuring a professional appearance and communication at all times. Candidates should possess a diploma or equivalent and have a passion for customer service. This casual position offers £14.52 per hour, making it an ideal opportunity for those looking to join the spa industry.

Qualifications

• Strong customer service skills to ensure a memorable guest experience.
• Ability to sell spa and salon services effectively.
• Attention to detail for recording guest preferences and needs.

Responsibilities

• Promote and sell spa/salon services.
• Demonstrate, promote, and sell spa/salon retail products.
• Record guest preferences and needs in the system.

Skills

Customer service skills

Sales abilities

Attention to detail

Education

Higher Education, Diploma or equivalent

Job description

£14.52 per hour - Casual Contract

Our Spa Service Experts play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Spa Service Experts – to get it right for our guests and our business each and every time.

• Promote and sell spa/salon services.
• Demonstrate, promote, and sell spa/salon retail products.
• Record guest preferences and needs (e.g., color formula, preferred provider, allergies) by entering information into computer (e.g., SpaSoft, Rio).

Qualifications

• Education: Higher Education, Diploma or equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: No supervisory experience required