Casual Security Control Room Operator

Bath & North East Somerset Council; Clays End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in the United Kingdom is seeking a proactive individual to join their Security Control Room Team. The successful candidate will monitor public space CCTV cameras, handle emergency calls, and manage public safety within the security zone. Candidates must be flexible and proficient with IT, possess strong customer service and communication skills, and cope well with conflicting demands. Training will be provided for required certifications.

Benefits

Flexible working arrangements

Full training provided

Diversity and inclusion commitments

Qualifications

• Flexible to work shifts including nights, weekends, and bank holidays.
• Experience in monitoring CCTV systems is beneficial.
• Ability to cope with conflicting demands.

Responsibilities

• Monitor public space CCTV cameras.
• Handle out-of-hours calls.
• Manage access within the Bath City Centre Security Zone.

Skills

Proficiency with IT

Excellent customer service

Effective communication skills

Accurate record keeping

Problem-solving initiative

Job description

About the Role

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. This key role, working as a member of the Security Control Room Team, will give you the chance to make a real contribution to improving public safety.

Our team monitor public space CCTV cameras, handle out of hours calls, manage access within the Bath City Centre Security Zone, 24/7 365 days a year. You will work with our partners, including the police, city marshals, and other Council departments to help prevent, detect, and reduce crime and disorder within B&NES.

Please note that this position requires full NPPV-level 2 police vetting and the ability to obtain SIA CCTV Licence. Full training will be provided.

About You

You will play a vital role in fulfilling our council's objectives:

• Preparing for the future
• Delivering for local residents
• Focusing on prevention

We need someone who is flexible and can work shifts, including unsociable hours during nights, weekends, and bank holidays, to support the team rota. You will need to be proactive and able to cope with conflicting demands to prioritise your work and are able to use your own initiative in solving problems. Proficiency with IT is a must, along with excellent customer service and communication skills, and experience in accurate record keeping.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Warren Gray, Security Control Room Supervisor by email at: [e-mail] or by telephone on 07980 998534.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

Interview date: 12/01/2026.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. For more information, visit https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity.

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW.

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Safeguarding Statement

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.