Casual Retail Assistant

GSF Car Parts; Letchworth; On-site; GBP 20,000 - 25,000; Part time

Job summary

GSF Car Parts is looking for a Casual Retail Assistant in Letchworth, England. In this role, you'll provide exceptional customer service, support sales targets, and assist with trade and retail customers' needs.

Your responsibilities include picking parts for orders, maintaining clean customer areas, and collaboratively achieving set KPIs. The role will require weekend work and offers opportunities for professional development. Prior experience in customer service or retail is essential for success.

Qualifications

• Proven customer service or sales/retail experience.
• Target driven and motivated to achieve results.
• Confident user of IT and computer systems.
• Knowledge of car parts or automotive industry is advantageous.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Assist the sales team with telephone and electronic queries.
• Develop strong working relationships with customers.

Skills

Customer service skills

Sales experience

Attention to detail

Knowledge of IT systems

Ability to work in a team

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main Duties Include

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Always working towards the achievement of relevant set KPI’s.

Working Hours

Casual basis to cover sickness and annual leave. Will include weekend working.

What you'll need to succeed:

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.