Casual Receptionist

Hilton; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Earned wage access

Flexible shifts

Free meals on duty

Modern facilities

Job summary

Hilton is hiring a Casual Receptionist to warmly welcome guests, manage check-in/check-out, and provide top-tier hospitality at our London-area property.

You will use a POS system, assist guests with information, and upsell services while maintaining guest satisfaction. This role offers flexible shifts and free meals while on duty, reflecting Hilton's welcoming culture.

Qualifications

• A passion for hospitality and guest service.
• Friendly, guest-focused attitude and professional demeanor.
• Ability to communicate clearly and handle guest requests.

Responsibilities

• Greet guests warmly during check-in and check-out.
• Process payments accurately using the POS system.
• Provide knowledge about hotel services, rates, and local attractions.
• Upsell hotel amenities to enhance guest experience and revenue.
• Respond promptly to guest requests with care and urgency.

Skills

Hospitality

Customer service

Communication

Integrity

Teamwork

Tools

POS system

Job description

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A WORLD OF REWARDS

• Hourly Rate of £13.79 per hour
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Modern and inclusive Team Member’s areas

Responsibilities

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Receptionist, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s What You’ll Do During a Typical Day

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.