Casual Matchday Hospitality Manager

Sodexo; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a world-leading food and facilities management company at a prestigious venue! This role offers the chance to thrive in a fast-paced environment, delivering exceptional service at both Matchday and Non-Matchday events. As part of a diverse and inclusive team, you'll ensure a memorable experience for guests while enjoying opportunities for career progression. If you have a passion for hospitality and a friendly demeanor, this is the perfect opportunity for you to shine in a dynamic setting.

Qualifications

• Experience in hospitality, catering, or bar settings.
• Good attention to detail and punctuality.

Responsibilities

• Monitor staff working practices to ensure efficiency and productivity.
• Welcome guests, take orders, and serve beverages.
• Handle customer and staff complaints effectively.

Skills

Customer Service

Team Management

Cash Handling

Attention to Detail

Hospitality Experience

Job description

Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return, we’ll give you all you need to thrive.

Be part of something greater.

This is a fantastic opportunity to join Sodexo Live! at St. James’ Park, Newcastle United Football Club.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer-focused individuals to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibilities

1. Attend pre-match managers' briefings and participate in training required by legislation and company policies.
2. Monitor staff working practices to ensure efficiency and productivity, adhering to company standards and responsibilities.
3. Liaise with the kitchen team to ensure all food products are serviced in line with timings specified.
4. Follow procedures related to Food Allergens information and service.
5. Ensure bar and floor staff are attentive to guests' needs, working promptly to minimize wait times.
6. Welcome guests, take orders, and serve beverages.
7. Prioritize customer satisfaction and deliver excellent client service.
8. Serve guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe environment.
9. Handle customer and staff complaints effectively and efficiently.
10. Actively upsell products to maximize revenue.

The Ideal Candidate

1. Friendly yet professional demeanor.
2. Good attention to detail and punctuality.
3. Experience in hospitality, catering, or bar settings.
4. Experience in team management.
5. Experience in cash handling and stock control.

Package Description

Sodexo Live! is currently looking to expand our casual hospitality team at St. James' Park to deliver a world-class guest experience. We seek passionate, enthusiastic, and motivated individuals to join us.

Roles available include Bar Managers/Supervisors, Room Managers/Supervisors, and Fine Dining Managers/Supervisors.

About the Company

Sodexo Live! is a global leader in experience creation, known for building careers where every day is extraordinary. Our team is diverse, inclusive, and committed to creating memorable moments for our guests and communities.

We are proud to be involved in major events like Royal Ascot, the Tour de France, the Rugby World Cup, and the Paris 2024 Games, and to operate prestigious venues worldwide.

Sodexo, our parent company, provides a range of services across 56 countries, focusing on improving quality of life through tangible, everyday improvements.

Salary: Competitive based on role and experience.

Frequency: Hourly.

Job Reference: SDX/TP/1173276/142487.

Contract Type: Casual.

Closing Date: 30 May 2025.

Job Category: Catering Staff.

Location: St. James' Park, Newcastle, United Kingdom.