Casual Matchday Bar Staff

Sodexo; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Job summary

Sodexo Live! at St. James' Park, Newcastle United FC, is seeking friendly hospitality team members for matchday service.

You will welcome supporters and guests, serve drinks and food, operate tills, and help maintain a clean, efficient service area. Role requires excellent customer service, a responsible attitude to licensing, and willingness to work flexible matchday hours, including evenings, weekends, and bank holidays.

Qualifications

• Prior experience in bar, hospitality or customer service is essential.
• Friendly, approachable and confident when interacting with customers.
• Excellent communication and interpersonal skills.
• Willingness to learn and follow health, safety and licensing guidelines.

Responsibilities

• Provide friendly, welcoming service to supporters, guests and visitors on matchdays.
• Serve beverages efficiently and accurately; handle transactions at tills.
• Prepare and serve food and snacks where required and maintain bar cleanliness.
• Replenish stock and ensure service areas are tidy and well stocked.
• Be flexible to support wider hospitality operations and work in a fast-paced venue.

Skills

Customer service

Cash handling

Team player

Communication skills

Job description

• Provide a friendly, welcoming and professional service to supporters, guests and visitors on matchdays.


• Serve alcoholic and non-alcoholic beverages efficiently, ensuring orders are prepared accurately and promptly.


• Operate tills and payment systems, handling transactions accurately.


• Prepare and serve food and snacks in line with food hygiene and safety standards, where required.


• Maintain clean, tidy and well-stocked bar areas throughout service.


• Replenish drinks, glassware, cups and other stock, ensuring products are readily available during busy periods.


• Work effectively as part of a fast-paced team to deliver a smooth and efficient matchday service.


• Follow all licensing laws, Challenge 25 procedures and responsible alcohol service guidelines.


• Ensure all health and safety, food hygiene and venue procedures are followed at all times.


• Assist with opening and closing duties, including setting up and clearing down bar areas.


• Respond to customer queries and resolve minor issues in a friendly and professional manner, escalating where necessary.


• Support the wider hospitality and catering operation as required to ensure an excellent matchday experience.


• Maintain a professional appearance and represent the stadium and club positively at all times.
  Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive., Previous experience in a bar, hospitality or customer service role is essential.


• Friendly, approachable and confident when interacting with customers.


• Excellent communication and interpersonal skills.


• A positive, enthusiastic attitude with a passion for delivering great customer service.


• Able to work efficiently in a fast-paced, high-pressure environment.


• A reliable and punctual team player who can also use their own initiative.


• Flexible and available to work matchdays, including evenings, weekends and bank holidays.


• Comfortable working in a busy, lively stadium environment with large crowds.


• Good attention to detail, particularly when handling orders and payments.


• Able to follow instructions, procedures and health and safety guidelines.


• Confident handling payments and using electronic till systems, or willing to learn.


• A professional approach to work, with a smart and presentable appearance.


• An understanding of responsible alcohol service is desirable.


• Enthusiastic about being part of a team and contributing to a great matchday experience.
  This is a fantastic opportunity to join Sodexo Live! at St. James' Park, Newcastle United Football Club.


• With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression., Sodexo Live!, Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment. Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.