Casual Health & Activity Customer Service Officer

Dorset Council; Ashley Heath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local government council in Ashley Heath is seeking a highly motivated individual for a casual customer service role within the Health and Activity Team. This includes managing bookings and providing administrative support at the Moors Valley Golf & Activity Centre. Ideal candidates will be organised and possess excellent communication skills, with flexibility for weekend and holiday work. This post offers valuable training and a chance to positively impact the community.

Benefits

Training opportunities

Flexible working hours

Supportive team environment

Qualifications

• Experience of working in a busy customer-facing environment.

Responsibilities

• Act as the first point of contact for golfers and health participants.
• Manage bookings for the Golf Course and community activities.
• Provide administrative support for the team.
• Ensure equipment is ready for use and locked securely.
• Responsible for opening and closing the Centre.

Skills

Excellent organisation skills

Communication skills

Knowledge of ICT programmes and systems

Flexibility and adaptability

Job description

(As a casual worker you are entitled to statutory annual leave. This will be paid as a 12% addition to the hourly rate outlined above and the accrued time off will be deemed to be taken immediately following each assignment.)

Dorset Council is looking for a highly motivated individual, with excellent organisation and communication skills, to join the Health and Activity Team based at the Moors Valley Golf & Activity Centre within Moors Valley Country Park on a casual basis.

Alongside managing the Moors Valley Golf Course, the Councils Health and Activity team coordinate, deliver and promote a wide range of entry level activities across the Dorset Council area, to encourage people to become more active to benefit their health & wellbeing. The team includes over 250 active volunteer leaders and a number of health and activity instructors who deliver sessions across a range of locations.

What You Will Be Doing

The postholder will act as the first point of contact for golfers and health and activity participants. Responsibilities will include taking bookings for the Golf Course and community activities and providing administrative support for the team as required.

As part of operational procedures, ensuring equipment is ready and available for use by golfers and health and activity participants and locked away securely is vital to the day to day running of the Centre, this includes golf buggies and accessible cycles. The postholder will be responsible for opening and closing the Centre as required.

About You

The ideal candidate will be highly organised and have experience of working in a busy customer facing environment, with excellent communication skills and a good knowledge of ICT programmes and systems. Due to the nature of the business there is always a need to be flexible and adaptable.

If you have any specific queries relating to this role, please email Jackie O’Connor, Health & Activity Team Manager and Mike Torrens, Golf & Activity Operations Officer at [e-mail]

Further Information

Interviews are planned for Monday 15th or Wednesday 17th December 2025.

At The Golf & Activity Centre, Moors Valley Country Park, Horton Road, Ashley Heath, Near Ringwood, BH24 2ET

This post is casual and the successful candidate would be trained up from mid January in preparation to provide casual customer service hours during the busy Spring and Summer season 2026 - approximately 2 days a week. Due to business need, the role will include work during school holidays and occasional weekends.

About Us

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We

• provide essential services that support over 380,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You Will

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.