Casual Guest Service Agent – Flexible Shifts (Edinburgh Airport)

Hilton Worldwide, Inc.; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading international hotel chain is hiring a Guest Service Agent in Edinburgh on a casual contract, allowing flexible shifts. Main duties include providing exceptional customer service in guest reception and food & beverage areas, maximizing room occupancy, and ensuring guest satisfaction. Successful candidates will have a customer-focused background and strong communication skills. The role offers competitive pay and benefits, including free meals and flexible hours.

Benefits

Competitive hourly rate of £12.47

Instant access to earned wages

Free meals while on duty

Free parking (subject to availability)

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Ensure an efficient reception experience for Guests.
• Achieve positive outcomes from Guest queries.
• Maximize room occupancy and upsell services.
• Deliver food and drink orders with exceptional service.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

A leading international hotel chain is hiring a Guest Service Agent in Edinburgh on a casual contract, allowing flexible shifts. Main duties include providing exceptional customer service in guest reception and food & beverage areas, maximizing room occupancy, and ensuring guest satisfaction. Successful candidates will have a customer-focused background and strong communication skills. The role offers competitive pay and benefits, including free meals and flexible hours.