Casual General Assistant

Thomas Franks; Cambridge; Remote; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Discounts at major retailers

Free meals on duty

Cycle to work scheme

Workplace pension

Employee assistance programme

Team & company social events

Job summary

Thomas Franks in Cambridge is seeking a Casual General Assistant to join our busy catering team serving breakfasts to dinners in a 7-day operation. You will help with serving customers, preparing service areas, and maintaining hygiene standards in a fast-paced environment.

The role offers flexibility with shifts across five days in seven, opportunities to develop food-handling skills, and a supportive team dedicated to great customer service and high standards of cleanliness.

Qualifications

• Experience in a fast-paced catering environment.
• Team-based service with customers and stock replenishment.
• Adherence to food hygiene and safety practices; allergen awareness.

Responsibilities

• Support the team with serving customers, replenishing stocks, cleaning.
• Prepare service areas for daily meals.
• Prepare, set-up, serve, clear, clean and store away food, beverages or equipment for events.
• Prepare basic food for sale, following hygiene standards.
• Restock and replenishment during service; anticipate customer needs.
• Manage rubbish appropriately; assist with waste segregation.

Skills

Teamwork

Listening

Initiative

Personal presentation

Hygiene

Food hygiene certificate

Adaptable

Reliable

Customer service

Willingness to learn

Weight-bearing / Lifting

Verbal English

Written English

Similar catering experience

Job description

An established international boarding school for ages 14+ in the heart of Cambridge. Catering for 300 students and teachers daily. We offer a core feeding of Breakfast, lunch and Dinner. This is a 7 day operation so shift patterns would usually be 5 over 7. There are goo transport links to this location.

We have a fantastic opportunity for you as Casual General Assistant to join one of our fantastic locations in Cambridge.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.