Casual Funeral Service Operative

DIGNITY FUNERALS LIMITED; Cardiff; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Up to 22 days’ annual leave (pro‑rata)

4% matched pension

Staff discounts, eyecare and flu jab

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

Dignity Funeral Directors is seeking compassionate individuals to join on a casual basis to support families during funeral services and behind the scenes. No prior experience is required as full training and a uniform are provided.

You will drive specialist vehicles, help set up venues and ensure respectful service delivery. Key qualities include reliability, discretion and a professional manner in interactions with families and colleagues.

Qualifications

• Full UK Driving Licence required for travel and site coverage.
• Compassionate, empathetic and professional approach to supporting families.
• Understanding of presentation and discretion is essential.
• Physically capable of manual handling and lifting tasks.
• Reliable, punctual and flexible, including short-notice availability.

Responsibilities

• Assist at funeral services: bearing coffins and setting up venues.
• Support mourners and maintain ceremonial standards.
• Drive and operate specialist vehicles such as hearses and limousines.
• Represent Dignity Funeral Directors with professionalism and empathy.
• Provide discreet, respectful support to families on the day.

Skills

Full UK Driving Licence

Compassionate

Empathetic

Professional

Discretion

Job description

The Role

We're looking for compassionate individuals to join our team on a casual basis, supporting families during funeral services and behind the scenes. It's flexible work you can build around other commitments.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

• Key Responsibilities: Assisting at funeral services: bearing coffins, setting up venues, and supporting mourners.
• Driving and operating specialist vehicles such as hearses and limousines.
• Representing Dignity Funeral Directors with professionalism and empathy.
• Providing respectful, discreet support to families on the day.
• Maintaining ceremonial standards in appearance, conduct and service delivery.

About You

• Full UK Driving Licence (essential).
• Compassionate, empathetic and professional.
• Understands the importance of presentation and discretion.
• Physically capable of manual handling, including lifting and carrying.
• Reliable, punctual and flexible, including short-notice availability.
• Comfortable with direct contact with the deceased.

No previous experience is required - full training and uniform provided.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.

We're committed to a supportive environment and benefits that help you feel valued as part of the Dignity Funeral Directors team.

• Time to recharge - Up to 22 days' annual leave (pro-rata) plus bank holidays.
• Planning for your future - 4% matched pension.
• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.
• Making work easier - Free on-site parking at most locations.