Casual Front Office Supervisor

Hilton; Reading; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Earned wage access

Free meals on duty

Flexible shifts

Job summary

Hilton Reading is seeking a Casual Front Office Supervisor to oversee daily front office operations, ensure smooth check-ins and guest service, and lead the team with warmth and efficiency.

You will create schedules, train staff, handle guest inquiries, manage lobby flow, and drive special projects to maintain Hilton's hospitality standard. This on-site role offers flexible shifts and a supportive team culture.

Qualifications

• Experience in hospitality and guest service.
• Ability to lead and train team members.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Skills

Guest service

Leadership

Front desk

Team supervision

Job description

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you! A WORLD OF REWARDS

A WORLD OF REWARDS

• Hourly Rate of £13.22 per hour
• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals when on duty
• Modern and inclusive Team Member's areas

Responsibilities

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Casual Front Office Supervisor, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's What You'll Do During a Typical Day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.