Casual Front Office Agent - Newport

The Celtic Collection; Newport; On-site; GBP 18,000 - 22,000; Part time

Job summary

A prominent hospitality company in Newport, Wales, is seeking a Casual Front Office Agent to provide outstanding guest service and create memorable experiences. The candidate should have excellent multitasking skills and a professional demeanor to ensure a smooth check-in and check-out process. Join the team at this renowned resort to further your career in hospitality.

Qualifications

• A calm, efficient, and professional demeanour.
• Ability to thrive in a fast-paced environment.
• In-depth knowledge of hotel services.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle individual and group arrivals efficiently.
• Provide a memorable first and last impression.

Skills

Guest service passion

Exceptional multitasking

Positive attitude

Job description

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

GROW WITH US - As a Celtic Collection employee, you will be able to say

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Casual Front Office Agent based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.