Casual Front Of House and Events Assistant

London Borough of Richmond upon Thames and London Borough of Wandsworth; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council in London is seeking Casual Front of House and Events Assistants for their riverside arts venue, Orleans House Gallery. The role involves assisting with gallery operations and supporting public and commercial events, including evenings and weekends. Candidates should have strong customer service skills and a commitment to health and safety. This role offers the potential for flexible working arrangements and a supportive team environment.

Benefits

Membership of the Local Government pension scheme

Childcare vouchers

Discounts with leisure activities and restaurants

40 days annual leave

Flexible working hours

Qualifications

• Experience in a customer-focused environment, ideally in a public or cultural building.
• Understanding of operating procedures and commitment to Health and Safety.
• Willingness to receive training in Health and Safety and customer service.

Responsibilities

• Maintain safe, secure operations for the gallery.
• Staff front Desk and gallery spaces as needed.
• Ensure presentation of the Orleans House site.

Skills

Customer service experience

Health and Safety awareness

Teamwork skills

Job description

Job Title

Casual Front Of House and Events Assistants

Salary Range

Scale 3 (£14.28-£18.85 Hourly)

Contract Type

Casual

About us

Are you looking for working arrangements that enhance your work-life balance? Do you enjoy delivering excellent customer service in a thriving cultural venue? Do you like working as part of a small team to complete a varied list of day-to-day operational duties? If you answered yes, we want to hear from you!

Who we are

The Front of House Team for Orleans House Gallery and Richmond Arts Service provides a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham.

About the role

The Richmond Arts Service is looking for Gallery Front of House and Events Assistants (Casual) to work as customer service professionals at its contemporary, riverside arts venue, Orleans House Gallery. You will be helping to safely open the gallery to the public and deliver its public programme, and will also have the opportunity to support the delivery of a busy programme of commercial events and weddings. This will include evenings and weekends.

Responsibilities

• Maintain day-to-day safe, secure operations that also allow for the delivery of focussed high quality and innovative creative engagement activities.
• Ensure that the Front Desk, gallery spaces and other key points are staffed, wherever necessary, and all personnel maintain safe communication and follow policy best practice on personal safety issues.
• Be responsible for the presentation of the Orleans House site and building, and assist with functions and hires as necessary.

Qualifications

• You will have experience of working in a customer-focused environment, ideally within a public or cultural building.
• You must understand the importance of working within agreed operating procedures and be an ambassador for onsite Health and Safety.
• You will be willing to receive training in Health and Safety procedures.
• Open to receive further training in areas such as customer service.

Recruitment Timeline

• Closing Date: Thursday 20th November
• Shortlisting: Week of 24th November
• Interviews: TBC

How to apply

Please register, submit your CV and a supporting statement addressing how you meet the requirements of this role. If you are having difficulty in applying online, please contact the Recruitment Team at [e-mail] to see if we can offer alternative arrangements for you to apply.

Equality, Diversity and Inclusion

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

Disability Confidence

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

Safeguarding

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Staff Benefits

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, a new technology scheme, interest‑free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. We also offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.