Casual Duty Manager

The Alexandra; Park Central; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading entertainment venue in Park Central seeks a Casual Duty Manager to lead the front of house team. The role involves motivating staff, managing customer feedback, and ensuring safety during events. Ideal candidates will have experience in customer service, hospitality, or food and beverage management. This is a dynamic position where every visitor's experience is paramount, contributing to memorable live entertainment events. Applicants aged 18+ from diverse backgrounds are encouraged to apply.

Benefits

myStrength Mental Wellbeing App

WeCare Support Services

Theatre Tickets (subject to availability)

ATG+ Card

Staff Discounts

Pension

Access to ToothFairy – Dental access and guidance from home

Qualifications

• Experience of leading customer facing teams.
• Experience in food and beverage, catering or hospitality management.
• Strong interpersonal and motivational skills.

Responsibilities

• Lead and motivate the front of house team on shift.
• Deal with patron feedback and ensure a safe working environment.
• Deliver a great customer experience.

Skills

Leading customer facing teams

Experience in food and beverage

Catering or hospitality management

Ability to embed high standards

Job description

About the Role

Casual Duty Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Can you lead a team to deliver a great customer experience? If you’re looking for a lead role in a varied and exciting environment then this could be the perfect opportunity for you. This role is responsible for leading and motivating the front of house team on shift, dealing with any feedback from patrons, and being responsible for ensuring a safe working environment to all staff and visitors.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under‑represented in this industry. You do need to be aged 18+ for this position.

About The Alexandra Theatre

Located in the heart of the city, The Alexandra has welcomed hundreds of performances each year. In 2018, the venue underwent an extensive refurbishment and reverted to its original name. It is a valuable contributor to culture within Birmingham and the West Midlands, presenting a programme of world‑class theatre including West End musical, drama and comedy.

Benefits

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (subject to availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy – Dental access and guidance from home

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you would like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.