Casual Duty Manager

Waveleisure; Lewes, Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Waveleisure is seeking a Duty Manager to lead and inspire staff across various leisure sites in the Lewes District and Eastbourne Borough. The role emphasizes exceptional customer service and operational excellence.

You will oversee a diverse team, manage health and safety, and ensure financial accountability, all while motivating your staff to provide an exceptional experience for all members of the community.

The ideal candidate is driven, passionate about service, and equipped with leadership and organisational skills.

Qualifications

• Experience in staff supervision leading teams to meet targets.
• Previous customer-focused service delivery experience required.
• Ability to handle cash and follow financial systems.

Responsibilities

• Lead and inspire a team of staff in customer care.
• Manage financial systems and cash handling.
• Ensure health and safety compliance at the leisure centre.

Skills

Staff supervision

Customer service

Cash handling

Leadership

Interpersonal skills

Organisational skills

Coaching experience

Education

Current First Aid Certificate

Coaching qualification in one or more sports

Tools

Microsoft Office

Job description

Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles.

Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.

We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.

While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.

Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.

The Post in Context

The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).

This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.

Summary of Main Duties

As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with Wave so that Wave becomes the leisure destination of choice for the communities in which it works.

There are seven key areas of the Duty Managers Role;

• Staffing and Staff Management
• Health and Safety
• Finance
• Programming
• Performance
• Marketing and Sales
• Cleanliness and Maintenance

Personal Specification

• Driven and Enthusiastic
• Passion for providing exceptional service
• Pro-active
• Team Player

Qualifications (Desirable)

• Current First Aid Certificate
• Coaching qualification in one or more sports

Experience (Essential)

• Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
• Previous experience of work in a customer focused service delivery environment
• Cash handling/reconciliation and experience of following financial systems
• Able to calculate figures for a wide range of applications
• Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances
• Good organisational skills
• Leadership and coaching experience
• Experience of recruiting, training and developing staff
• Familiarity with Microsoft Office applications

Other (Essential)

• To be flexible to the changing demands of the business.
• To be able to follow Wave Active Limited Policies and Procedures.

Job Description

Location:

Various Sites within Lewes District and Eastbourne Borough