Casual Customer Services Advisors

The Quays Swimming & Diving Complex; Southampton; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading leisure and event operator in Southampton is seeking a Casual Customer Services Advisor. The role involves providing exceptional customer service, assisting with membership sales, and administering bookings. Ideal candidates will have strong communication skills and prior customer service experience. The position offers flexible hours, including weekend and evening shifts.

Benefits

Gym and Swim membership

Onsite parking

Training and development opportunities

Holiday allowance

Pension

Flexible working hours

Responsibilities

• Provide great customer service experience.
• Assist in achieving membership sales targets.
• Administer and maintain membership schemes.
• Administer a booking system.

Skills

Excellent communication and customer service skills

Good IT and administration skills

Understanding of customer care

Experience in dealing with customers

Job description

Post Title: Casual Customer Services Advisor

Site Location: BH Live Active – The Quays – Southampton

Salary: Up to £12.21 per hour

Contract Type: Casual

The role:

BH Live is recruiting for Casual Customer Services Advisors to join our team, you will be based at BH Live Active – The Quays. You will provide cover for holiday, absence cover and unfilled shifts. This role is great if you are looking for flexible part-time, casual hours that can fit in around your life.

Situated near Southampton Harbour, The Quays Swimming and Diving Centre is one of only four High Performance Centres for diving in the UK.

There is a 10m diving board with an 18m diving pool, with public swim sessions and swimming lessons taking place in a separate 25m main pool.

With a state-of-the-art gym complete with cardio and strength areas, group exercise classes are delivered in dedicated studios.

You will:

• Provide a great customer service experience to everyone who visits our centre
• Work towards assisting the centre in achieving its membership sales targets
• Administer and maintain our membership schemes
• Administer a booking system

You will need:

• Excellent communication and customer service skills
• Good IT and administration skills
• An understanding of the importance of customer care
• Experience in dealing with customers

Due to the nature of our business, hours of work will include weekends, bank holidays and evenings.

We offer:

• Gym and Swim membership (eligibility criteria applies)
• Onsite parking (dependent on site)
• Training and development opportunities
• Holiday allowance
• Pension (subject to eligibility criteria)
• Flexible casual working hours, including weekends, bank holidays and evenings

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.