Casino Manager: Lead Engaging Guest Experiences

The Rank Group; Huddersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company is seeking a Casino Manager for its Huddersfield location. The role involves ensuring smooth gaming operations, fostering a welcoming atmosphere, and maintaining high customer satisfaction. Ideal candidates will have solid experience in UK casino management, possess a Personal Management Licence, and demonstrate strong leadership and communication skills within a diverse team.

Benefits

Competitive annual salary

Share of uncapped tips

Paid breaks

28 days of holiday

Pension scheme with employer contribution

Life insurance

Long service awards

Online learning opportunities

Free team uniform

Retail discount scheme

Employee assistance programme

Food and drink discounts

Qualifications

• Solid UK casino management experience with an understanding of gaming activities.
• Valid Personal Management Licence (PML) required.
• Ability to create a safe and engaging environment for players.
• Focus on maximizing performance across the gaming floor.
• Strong communicator fostering dialogue and feedback.
• Ability to embrace change within a fast-evolving business.
• Knowledge of safer gambling practices.
• Experience in leading diverse teams with empathy.

Responsibilities

• Coordinate the smooth running of all gaming activities.
• Establish a professional and engaging environment for guests.
• Understand customer preferences to enhance their experience.
• Maintain clean games and ensure guests are satisfied.

Skills

Casino management experience

Customer service skills

Leadership abilities

Operational excellence

Communication skills

Change management

Safer gambling practices

Inclusive leadership

Education

Personal Management Licence (PML)

Job description

A leading entertainment company is seeking a Casino Manager for its Huddersfield location. The role involves ensuring smooth gaming operations, fostering a welcoming atmosphere, and maintaining high customer satisfaction. Ideal candidates will have solid experience in UK casino management, possess a Personal Management Licence, and demonstrate strong leadership and communication skills within a diverse team.