Casino Manager

The Rank Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino operator in Cardiff seeks a dedicated Casino Manager to oversee gaming operations and ensure an exceptional experience for all guests. With your extensive experience in UK casino management, you'll create a professional and engaging environment while leading a high-performing team. This full-time role requires flexibility for night shifts and weekends, ensuring smooth operations in a 24/7 environment.

Benefits

Competitive salary

Team competitions and bonuses

Support for growth and development

Inclusive workplace

Qualifications

• Solid UK casino management experience with a deep understanding of gaming activities.
• Valid Personal Management Licence (PML) holder.
• Ability to deliver a safe and exciting environment for players.
• Maximise performance across gaming floor efficiently.
• Strong communication skills fostering open dialogue.

Responsibilities

• Coordinate the smooth running of gaming activities.
• Establish a fair, professional, and engaging environment.
• Ensure customer expectations are exceeded.

Skills

Casino Management Experience

Customer Service

Leadership Experience

Operational Excellence

Change Management

Job description

Grosvenor Casino Cardiff (The Red Dragon Centre Hemingway Rd Cardiff CF10 4JY)

As a Casino Manager you'll play a crucial role in coordinating the smooth running of all gaming activities in the venue. Your leadership is vital for establishing a fair, professional and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino. This personalised approach ensures that every customer not only has their expectations met but exceeded promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role ensuring everyone walks away with tales of an epic night out.

Qualifications

• Casino Expertise: You've got solid UK casino management experience and a deep understanding of all gaming activities - from slots to tables - and how to optimise them for performance and profitability.
• Licensed Leader: You hold a valid Personal Management Licence (PML) and understand the responsibilities that come with it.
• Customer-First Mindset: You know what today's players want and how to deliver it - creating a safe, exciting and engaging environment that keeps them coming back.
• Operational Excellence: You're laser-focused on maximising performance across the gaming floor ensuring every area runs smoothly and efficiently.
• Strong Communicator: You foster open dialogue, encourage feedback and lead with clarity and purpose.
• Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
• Safer Gambling Advocate: You're well-versed in safer gambling practices and ensure your team delivers fun responsible play.
• Inclusive Leadership: You celebrate individuality, lead with empathy and build high-performing diverse teams that thrive.

Additional Information

Why Join Us

• A Salary That Reflects Your Value - We know talent when we see it and we reward it. You'll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn't just a process it's a real welcome. You'll get the support and confidence you need to hit the ground running.
• Work That Means Something - You'll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.
• A Culture That Puts People First - We're proud to support and look out for each other. Its part of who we are and why people stay.
• A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
• Real Support for Your Growth - Whether you're new to the industry or ready to take the next step we're here to help you develop and grow.

Be Part of Whats Next

If you're looking for more than just a job - if you want to be part of a team that values passion performance and care - we'd love to hear from you.

We're building something special at Grosvenor Casinos. Join us and be part of it.

We're for Everyone

At Grosvenor Casinos and The Rank Group we're committed to creating a workplace that's welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know - we're happy to help.

Please be advised that this role operates within a 24 / 7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Remote Work : No

Employment Type : Full-time

Key Skills: Restaurant Experience, Customer Service, Employee Evaluation, Management Experience, Math, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Mentoring, Supervising Experience, Restaurant Management

Experience : years

Vacancy : 1