Cash Office Sales, 25h

H&M; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fashion retailer in London is seeking a part-time Cash Office Sales representative to ensure an organized back-of-house and contribute to customer service excellence. Responsibilities include processing daily sales, store audits, and mentoring staff. Ideal candidates should have retail experience and a passion for customer engagement. Attractive benefits include a 25% staff discount and participation in the H&M Incentive Program.

Benefits

25% staff discount

H&M Incentive Program

Qualifications

• Enjoy engaging with people and committed to delivering excellent service.
• Comfortable navigating change and adjusting to shifting priorities.
• Proactive and driven to take initiative.
• Genuine interest in people and actively listen.
• Open to feedback and looking for opportunities to grow.
• Real passion for the brand and collection.
• Willing to work varied hours, including evenings and weekends.
• Good understanding of store operations and customer service best practices.
• English language skills.

Responsibilities

• Offer customers a high level of service through styling advice.
• Open and close the store; support management team as needed.
• Process and bank daily sales.
• Input payroll information.
• Train others on store operations.
• Receive and process deliveries.
• Oversee store operations.
• Replenish stock.
• Provide the best experience for customers.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Retail experience

English language skills

Job description

Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.

Job Description

As the Cash Office Sales, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience.

Key Responsibilities

• Offering customers a high level of service, through styling advice, product knowledge and store experience
• Opening and closing the store and supporting the other members of the management team when required
• Processing and banking daily sales
• Inputting payroll
• Taking ownership of the store audit result and training others on store operations
• Receiving and processing deliveries
• Overseeing store operations
• Replenishment
• Being a brand ambassador and providing the best experience for our customers

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Previous experience in retail has given you a good understanding of store operations and customer service best practices.
• English language skills

Preferable but not mandatory

• Experience handling administrative tasks such as cash handling, scheduling, and filing
• Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently.

Additional Information

This is a Part-time position with a contract of 25 hours a week, please apply by sending in your CV in English as soon as possible.Due to data policies, we only accept applications through the career page.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.