Caseworker (Project Manager - Client) x 2

We Care Ltd; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-focused service provider in Bristol is looking for a Project Manager to support older and vulnerable clients in managing home adaptations and repairs. The role involves delivering project management services, providing advice on housing, and assisting clients with funding options. Strong judgement, empathy, and organisational skills are essential. The position offers a hybrid working model, allowing work at the office and from home, along with competitive benefits including pension schemes and generous holidays.

Benefits

25 days of annual leave, increasing to 28 days after 3 years

Private Pension Scheme

Death In Service Scheme

Employee Assistance Program

Company-wide events

Cycle to work scheme

Enhanced parental leave

Enhanced sickness leave

Continuous learning and development

Qualifications

• Experience supporting older and vulnerable people.
• Ability to provide high-quality advice on housing and independent living.
• Strong organisational and IT skills.

Responsibilities

• Ensure smooth delivery of project management services.
• Provide funding options guidance to clients.
• Coordinate cases and support clients in decluttering.

Skills

Strong judgement

Proactive approach

Empathetic manner

Organisational skills

Numerical skills

IT skills

Job description

Role 1 (permanent contract): We are seeking a Project Manager - Client, ideally with experience supporting older and vulnerable people, to help ensure the smooth delivery of our project management services. Our work focuses solely on individual domestic projects, primarily for homeowners. In this role, you will provide high-quality advice on housing and independent living, helping clients across Bristol to repair or adapt their homes, expedite essential works that support hospital discharge, and explore suitable alternative housing where needed. You will also offer guidance on funding options. Working alongside our technical project managers who diagnose defects, design and specify works, and oversee delivery on site, you will help clients navigate the process with confidence. Strong judgement, a proactive approach, and an empathetic manner are just as important as solid organisational, numerical and IT skills.

Role 2 (12 months fixed term): We are seeking a Project Manager - Client, ideally with experience supporting older and vulnerable people, to help ensure the smooth delivery of our Making Space project. In this role, you will coordinate cases, providing information, advice, options, physically and emotionally supporting clients to declutter, allowing them to make informed decisions regarding issues relating to their home. Project Managers will support clients to achieve their chosen option in a timely and empathetic manner, collaborating with colleagues within and outside the organisation, with core ethos of providing trauma-informed, sustainable interventions that reduce risks, improve wellbeing, and support tenancy sustainment.

Key Responsibilities and Strategic Priorities

• Deliver our vision that all homes enable safety and wellbeing and to deliver our mission to improve homes so people can live independently for as long as possible.
• Deliver against our strategic priorities which include:
• Providing excellent quality services to improve homes and enable people to live independently as long as possible.
• Retaining our Local Authority contracts.
• Diversifying our revenue generating and funding sources to ensure future sustainability and the freedom to meet the needs of our local communities.
• Influencing change at a sector level including advocating and spearheading broader collaboration and enhancing the positive impact on our local communities.
• Ensuring WE Care is a great place to work, has strong foundations and works efficiently.
• Contribute towards the sustainability and long-term viability of WECHI in-line with the organisation's strategy.

Values

• We are experts
• We are resourceful
• We are caring
• We act with integrity
• Uphold the values and reputation of WE Care and be an ambassador for organisational policies and practices including equal opportunities and confidentiality.

Hybrid Working

You will have frequent travel across the Bristol and B&NES areas to visit our clients' homes. We'd like people to work in our Bristol office three days a week and two days at home.

Benefits

• Holidays: 25 days pa, increasing to 28 days after 3 years' service, plus bank holidays.
• Private Pension Scheme, contributory at up to 5% of salary, with employer contribution of a maximum 7.5%.
• Death In Service Scheme.
• EAP.
• Company-wide events.
• Cycle to work scheme.
• Enhanced parental leave.
• Enhanced sickness leave.
• Continuous learning and development.