Caseworker

Victim Support; Yeovil; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization in the UK seeks a Caseworker to provide high-quality support to victims of anti-social behaviour. The role involves assessing needs, providing information, and delivering both brief and long-term support. Candidates should have experience in crisis intervention and the ability to work independently. Flexible working options are available, including hybrid work arrangements.

Benefits

Flexible Working Options

28-33 days of Annual Leave

Pension Plan with employer contribution

Career Development Opportunities

Qualifications

• Experience in providing support to victims of anti-social behaviour.
• Ability to establish contact and assess the impact on victims.
• Skills in safety planning and individual support planning.

Responsibilities

• Provide end-to-end support to victims of anti-social behaviour.
• Conduct brief interventions over the telephone.
• Travel regularly across Avon & Somerset as required.

Skills

Crisis intervention

Risk assessment

Independent working

Job description

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Caseworker, you will play a vital role in providing high quality, end-to-end support to victims of anti-social behaviour to cope and recover. You will establish contact with the person, assess the impact, and provide appropriate information and support. Support will range from brief interventions over the telephone to longer‑term 1:1 and telephone‑based support. You will work from home, with regular travel across Avon & Somerset and surrounding areas. You should be able to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning, and work independently to prioritise a busy workload.

About Us

Victim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We aim to create a supportive environment for victims and witnesses, working towards a justice system where victims are better supported. VS is committed to safeguarding, diversity, and inclusion. We offer background checks and Disclosed Barring Service checks may be required. We welcome applicants from Black, Asian, and minority ethnic communities and are a Disability Confident Employer. We provide a Guaranteed Interview Scheme for disabled candidates meeting essential criteria. Reasonable adjustments are available for applicants with disabilities, learning difficulties, or medical conditions.

How to apply

To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.