Caseworker

Sunil Goel & Associates, CAs; Grantham; Remote; GBP 15,000 - 20,000; Part time

Job summary

A charitable organization focused on victim support is seeking a dedicated and compassionate Caseworker. In this home-based role, you will provide support to victims affected by crime through tailored plans and advocacy. Regular travel is required in Lincolnshire, and the position offers flexible working options alongside comprehensive benefits, including 28 days of annual leave and professional development opportunities.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Career Development

Qualifications

• Understanding of the impact of crime on victims.
• Experience in delivering services within statutory or voluntary settings.
• Experience in managing a caseload and completing risk & needs assessments.

Responsibilities

• Provide structured support plans based on assessments.
• Manage a caseload of self-referred & referred service users.
• Conduct risk & needs assessments.
• Keep accurate & confidential case records.

Skills

Strong written & verbal communication skills

Competent IT skills

Good organisational & time management skills

Ability to work independently and in a team

Ability to maintain professional boundaries & confidentiality

Job description

We are seeking a dedicated and compassionate Caseworker to join our Operations team in this home‑based role that may require regular travel throughout Lincolnshire working 20 hours per week.

Do you want to make a difference every day to the lives of victims? Do you want to advocate for change & improvement for those who need it?

Are you resilient and adaptable? Can you work effectively with a focus on support and care?

If yes, then we'd love to hear from you.

What We Offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About The Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via telephone, then tailor the support to the victim’s preferences (i.e., home visits or conference calls), explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker You Will

• Manage a caseload of self‑referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You Will Need

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently.
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How To Apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.