Caseworker

Victim Support; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charity supporting crime victims is seeking a Caseworker to manage a caseload and provide tailored support to individuals affected by crime. The role involves conducting assessments, maintaining records, and developing relationships with stakeholders. The successful candidate will have experience in case management, excellent communication skills, and a commitment to safeguarding. This position is based in Cardiff, offering opportunities for career development and a competitive benefits package.

Benefits

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Ongoing training & support

Qualifications

• Experience of managing a caseload including complex case management.
• Understanding of safeguarding policies and procedures.

Responsibilities

• Manage a caseload of self-referrals or referred service users.
• Undertake risk and needs assessments for victims.
• Maintain accurate and confidential case records.
• Develop effective working relationships with stakeholders.

Skills

Effective communication skills

Caseload management

Understanding impact of crime on victims

Ability to balance competing needs

Teamwork

Ability to work independently

Job description

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This role is based at our National Contact Centre in Cardiff. As a Caseworker you will be:

• Effectively manage a caseload of self‑referrals or referred service users, delivering excellent services which support service goals to victims, and where relevant undertake initial proactive contact with victims, explaining Victim Support services and promoting the benefits of accessing support.
• Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertaking risk and needs assessments to address the specific needs of the client in line with Victim Support operating procedures, following relevant safeguarding policies and procedures, and working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work, and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
• Developing and maintaining effective working relationships and promoting effective communication between staff and other stakeholders. Please note we are not responsible for the content of job ads, as they're posted by the recruiter. We’ll aim to resolve the reported issue and use your feedback to improve the quality of our ads. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
• An understanding of the impact of crime on victims.
• Experience of managing a caseload including complex case management.
• The ability to balance competing needs and priorities.
• The ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions and Values to play our part in making a difference for those who experience crime and traumatic events.
• Victim Support commits to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. We strive to represent diverse communities, welcome applicants from Black, Asian and minority ethnic communities, and provide a Disability Confident Employer guarantee and a Guaranteed Interview Scheme for disabled candidates.
• If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafés
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression