Caseworker

NHS Business Services Authority; Bolton; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in the UK seeks enthusiastic and motivated Caseworkers to join their Provider Assurance Teams. This role involves managing casework, analyzing data, and producing high-quality reports. The position offers flexible working arrangements and the opportunity to make a significant impact on healthcare services. Ideal candidates will have strong communication skills, a background in data management, and the ability to work within a team. Join us to contribute to meaningful healthcare initiatives.

Benefits

27 days leave plus 8 bank holidays

Flexible working options

Access to high street discounts

Qualifications

• GCSE qualification including English and Mathematics or equivalent experience.
• NVQ level 3 or equivalent in a relevant discipline.
• Proven experience in data collection, validation, and analysis.

Responsibilities

• Manage casework in line with governance frameworks.
• Analyze data to produce reports for stakeholders.
• Coordinate authorized overpayment recoveries.

Skills

Communication skills

Data analysis

Interpersonal skills

IT literacy

Education

Minimum of 5 GCSEs (Grade C or above)

NVQ level 3 in a relevant discipline

Tools

Microsoft Office

Case Management systems

Job description

We are looking for enthusiastic and motivated Caseworkers to join the Provider Assurance Teams on a secondment/fixed term basis. We are inviting applicants from all locations with the opportunity to work remotely. These roles are national and may require occasional travel. This is a joint recruitment for the Caseworker role across Dental, V&I, Ophthalmic, Operations and Pharmacy.

Please note all contact is made via our TRAC recruitment system. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. (Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview. Please ensure you provide full contact details, including email address or telephone number for each referee.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Active wellbeing and inclusion networks
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts

Main duties of the job

This exciting role requires someone who is a positive, self-motivated individual.

You will have the skills to interrogate existing and new systems, to analyse data and contribute to the production of high quality reports. You will deliver these reports in a user friendly format for the use of our stakeholders.

This is a role which will continue to develop and evolve in line with Primary Care Services growth strategy. To be effective in this role you will need to:

1. Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner.
2. Make robust decisions based on sound analysis and understanding of data sets.
3. Be able to deal with sensitive and confidential data.
4. Develop an advanced understanding of service specifications and requirements.
5. Be able to deal with change positively in a fast moving environment.
6. Have a strong team work ethic as well as the ability to work using your own initiative.

A cover until 4.30pm is required within the V&I team. Please note this is subject to change depending on business needs.

There is an expectation that flexibility will be required with working hours and with the potential for offsite travel and occasional overnight stays.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job responsibilities

In this role, you are accountable for

1. Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained.
2. Self-managing and planning your own workloads to ensure optimally effective outputs.
3. Collating and interpreting data obtained from records, other business areas and stakeholders.
4. Identify contractors or activities for each review exercise as part of a defined sampling process.
5. Manage review exercises and coordination of authorized overpayment recoveries.
6. Understanding and interpreting regulations and guidance and analyzing data to enable well informed evidence-based decisions to be made, referring exceptional risks and issues to Provider Assurance Lead.
7. Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings.
8. Liaising with relevant internal and external stakeholders to discuss cases.
9. Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service. Where necessary, conducts research/obtains information to resolve queries.
10. Accurately collect and collate, analyse and report information in a timely manner.
11. Contacting Primary Care Contractors and the wider NHS to discuss report content, potentially dealing with confrontational situations with a professional and productive approach.
12. Contributing towards the preparation of accurate and valid workload plans.
13. Contributing to the ongoing review and development of our casework operations, ad hoc audits and other quality assurance activities as required.
14. Ensuring your objectives are developed and owned that, in turn, fully support the service objectives.
15. Be accountable for your performance and development. Agree realistic targets, monitor and evaluate your achievement, with timely constructive feedback.
16. Make effective and timely use of all relevant HR policies to support performance management and implement policies in accordance with the values and capabilities promoted by the organization.

Person Specification

Qualifications

• Minimum of 5 GCSEs (or equivalent) at Grade C or above, including English and Mathematics, or can demonstrate equivalent work experience or further education
• NVQ level 3 or equivalent in a relevant discipline

Personal Qualities, Knowledge and Skills

• IT literate in Microsoft packages, able to use database, word processing, spread-sheet and presentational packages to enable accurate analysis and reporting
• Understanding of best practice when collecting, managing and presenting data and other information
• Able to produce reports and operational information
• Understanding of best practice when collecting, managing and presenting data and other information
• Data validation, analysis and interpretation
• Understanding of the Information Governance principles, including the Data Protection Act
• Understanding of policy and procedures
• Understanding of Primary Care Contractors supporting regulations and policies
• Understanding of the data, systems and operations underpinning the payment Primary Care Contractors

Experience

• Significant demonstrable experience in a post involving data collection, validation and analysis
• Experience in personally resolving complex queries
• Experience of working to strict guidelines and deadlines
• Experience of working in a customer service environment
• Experience of using Case Management systems
• Worked in NHS or similar large organisation