Casework Manager - Conduct and Complaints

University of Bradford School of Computing and Engineering; Bradford; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Car leasing

Cycle to work

Eye clinic

Job summary

University of Bradford is seeking a skilled leader to head the Conduct and Complaints Team, overseeing student casework, appeals, disciplinary matters, and fitness to study.

You will drive compliant, professional services, develop policies, and use data to improve the student experience across the university.

Qualifications

• Significant experience managing complex casework in a regulatory or policy-driven environment.
• Experience leading teams and delivering high-quality services.
• Ability to interpret and apply complex regulations and procedures.
• Excellent communication, stakeholder management and influencing skills.
• Experience using data to inform decision-making and service improvement.

Responsibilities

• Leading and developing the Conduct and Complaints Team.
• Managing complex student cases and ensuring fair, timely and consistent outcomes.
• Acting as the University's operational contact with the Office of the Independent Adjudicator (OIA).
• Developing policies, procedures, guidance and training.
• Using casework data to identify trends and improve services.
• Building effective relationships across the University to support students.

Skills

Regulatory experience

Team leadership

Regulations interpretation

Stakeholder management

Data-driven decision making

Job description

Salary: £41,064 to £46,049 per annum Post Type: Full Time Contract Type: Permanent Closing Date: Sunday 04 October 2026 Interview Date: Monday 26 October 2026 Reference: HR0201905-3

University of Bradford

At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last five years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.

Safeguarding

The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.

What You Will Be Doing

This is an exciting opportunity to lead the University's Conduct and Complaints Team, delivering a fair, professional and compassionate service. Reporting to the Head of Student Circumstances and Casework, you will lead the University's conduct and complaints casework service, managing a specialist team responsible for student complaints, appeals, disciplinary matters, academic misconduct, fitness to study and fitness to practise. Working with colleagues across the University, Students' Union and external bodies, you will oversee complex casework, ensure compliance with regulatory requirements and drive continuous improvement.

Key Responsibilities Include

• Leading and developing the Conduct and Complaints Team.
• Managing complex student cases and ensuring fair, timely and consistent outcomes.
• Acting as the University's operational contact with the Office of the Independent Adjudicator (OIA).
• Developing policies, procedures, guidance and training.
• Using casework data to identify trends and improve services.
• Building effective relationships across the University to support students.

Qualifications And Experience

• Significant experience managing complex casework in a regulatory or policy-driven environment.
• Experience leading teams and delivering high-quality services.
• The ability to interpret and apply complex regulations and procedures.
• Excellent communication, stakeholder management and influencing skills.
• Experience using data to inform decision-making and service improvement.

Not met every requirement?

We are committed to diversity and inclusion. If you are excited about this role but don’t meet all criteria, we encourage an informal conversation with the hiring manager. You may still be the right candidate.

Celebrating Diversity – The University of Bradford

At the University of Bradford, we recognise and embrace people that work in diverse ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

In Return We Offer

• 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
• Family-friendly policies
• Great campus facilities including:
• Unique fitness centre
• Eye clinic
• Physiotherapy & sports rehabilitation,
• Counselling & mental health services
• On site nursery
• Food & drink outlets
• Generous employer contribution pension schemes - Universities Superannuation Scheme
• Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts

Find more information about the many other benefits, including salary sacrifice schemes and campus nursery.

Additional Information

If you would like any further information or to discuss the role prior to applying, please contact Cathie Raw at [e-mail].

Confronting Inequality : Celebrating Diversity

At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.

In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.