Casework Coordinator (9 months)

Michael Page (UK); City Of London; Remote; GBP 29,000 - 35,000; Full time

Job summary

A respected dispute resolution organization in the UK is seeking a Case Coordinator to manage timelines, support operations, and ensure compliance. The ideal candidate has a strong administrative background, excellent organizational skills, and effective communication abilities. This remote position offers a competitive salary up to £34,464.95 and a fixed-term contract for 9 months, with opportunities for career development.

Benefits

Competitive salary up to £34,464.95

Fixed-term contract for 9 months

Access to Local Government Pension Scheme

25 days of annual leave

Excellent professional development opportunities

Qualifications

• Experience in administrative, case work or dispute resolution, preferably in the housing sector.
• Ability to communicate effectively with diverse stakeholders.
• Strong attention to detail and accuracy in tasks.

Responsibilities

• Coordinate and manage timelines to ensure deadlines are met.
• Provide administrative support for casework operations.
• Monitor project progress and prepare reports for stakeholders.
• Facilitate communication with involved parties mainly via email.
• Maintain accurate records and documentation.
• Assist in resolving case-related challenges.
• Support ad hoc tasks to ensure success.
• Ensure compliance with policies and procedures.

Skills

Strong background in administrative/case work

Organisational and time management skills

Proficiency in IT tools and software

Effective communication skills

Proactive problem-solving

Attention to detail

Familiarity with compliance requirements

Knowledge of safeguarding

Job description

About Our Client

Our client is a well‑respected organisation that has rapidly expanded and brings excellence in dispute resolution & wider support to their industry specialism.

Job Description

Working independently but as part of a Casework Team, you will be responsible for but not limited to the following

• Coordinate and manage according to defined timelines, ensuring all deadlines are met efficiently.
• Provide administrative support to ensure smooth all casework operations.
• Monitor project progress and prepare reports for stakeholders as required.
• Facilitate communication directly to all involved parties, mainly via email.
• Maintain accurate records and documentation related to ongoing projects, utilising IT systems.
• Assist in identifying and resolving any case‑related challenges.
• Support across ad hoc tasks to ensure success.
• Ensure compliance with organisational policies and procedures throughout project delivery

The Successful Applicant

A successful Case Coordinator will be able to evidence the following skills and knowledge in all areas:

• A strong background in administrative, case work or dispute resolution positions, knowledge of the housing sector will be an advantage.
• Excellent organisational and time management skills.
• High level of proficiency in using a range of IT tools and software.
• The ability to communicate effectively with diverse stakeholders both internally and externally.
• A proactive attitude towards problem‑solving and taking initiative.
• Attention to detail and a commitment to accuracy in all tasks.
• Familiarity with compliance and documentation requirements in a professional environment.
• Safeguarding knowledge is important.
• This is a remote based position in the UK.

What's on Offer

• Competitive salary up to £34,464.95 - depending on suitability & knowledge.
• Fixed‑term contract for 9 months.
• Access to the Local Government Pension Scheme.
• 25 days of annual leave, rising with service & additional flexi benefits.
• Excellent opportunities for professional & career development