Caseload Coordinator - Urgent Community Response & Virtual Ward

NHS; Stockport; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization in Stockport is looking for a Caseload Coordinator to manage clinical staff case loads for the Urgent Community Response and Virtual Ward. Ideal candidates will possess strong customer service and organizational skills and have relevant qualifications. The role involves a mix of office-based duties and communication with patients, aiming to support patient care and facilitate discharges. Offers between £24,937 to £26,598 per annum (pro rata).

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Salary finance options

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience.
• Understanding of confidentiality.
• Intermediate IT Skills.

Responsibilities

• Manage case load of clinical staff within the team.
• Maintain accurate records to enhance care delivery.
• Answer the telephone and pass information to clinicians.

Skills

Customer service skills

Organizational skills

Problem-solving skills

Communication skills

Ability to work under pressure

Education

NVQ Level 3 or above in a relevant subject

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Caseload Coordinator - Urgent Community Response & Virtual Ward

This position is for 1 part time 30 hours per week post and 1 part time 22.5 hours per week post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/VW is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Main duties of the job

This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Virtual Ward (VW) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team's ability to provide personal care.

The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union - for local financial advice

Job responsibilities

• Ensure that the team case load is kept up to date.
• To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
• To manage and maintain the teams clinical caseload, including all associated administration tasks.
• To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
• To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
• Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).
• Maintain an accurate database of the home monitoring devices.
• To be responsible for data collection, based on the outcomes from the clinical caseload.
• To participate in and organise team audits when appropriate.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary.

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
• NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.

Knowledge

• To have an understanding of confidentiality
• Intermediate IT Skills including Microsoft Outlook, Word and Excel
• To have an understanding of current issues affecting the NHS and Social Care.
• Knowledge of rota systems
• Knowledge of Electronic Patient Record Systems

Skills and Abilities

• Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
• Ability to work without direct supervision and to organise time effectively prioritising tasks.
• The ability to be adaptable to new and changing circumstances.
• Be able to demonstrate tact and diplomacy when working with others.
• Ability to work and problem solve under pressure whilst achieving targets
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Ability to use initiative and meet deadlines
• Ability to build positive working relationships with colleagues internally and externally and work well within a team

Experience

• Experience of working as a team and independently
• Experience of working in a pressurised environment
• Relevant experience of providing a comprehensive clerical / administrative service
• Familiar with office procedures and deadlines
• Previous experience of a co-ordinating job role
• Experience of a variety of computer based programmes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year pro rata per annum