Caseload Coordinator - Urgent Community Response & Virtual Ward

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare trust in the United Kingdom is seeking part-time staff to support patient care in a community setting. The successful candidates will manage clinical caseloads, support administration, and utilize various patient information systems. Organizational and communication skills are crucial for this role, which contributes to efficient patient care and service delivery.

Benefits

27-33 days annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes

NHS Staff discounts

Cycle to work scheme

Qualifications

• Highly organized and able to prioritize workload.
• Must communicate effectively at all levels.
• Experience in administrative support within a clinical setting.

Responsibilities

• Maintain and update the team's clinical caseload.
• Coordinate case loads and manage administrative tasks.
• Use patient information systems to enter critical data.

Skills

Organizational skills

Communication skills

Ability to prioritize workload

Tools

EMIS

Docobo

Patient Centre

Job description

This position is for 1 part time 30 hours per week post and 1 part time 22.5 hours per week post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/VW is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels. The role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Virtual Ward (VW) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team's ability to provide personal care. The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

Key Responsibilities

• Ensure that the team case load is kept up to date.
• To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
• To manage and maintain the team's clinical caseload, including all associated administration tasks.
• To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
• To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
• Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).
• Maintain an accurate database of the home monitoring devices.
• To be responsible for data collection, based on the outcomes from the clinical caseload.
• To participate in and organise team audits when appropriate.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

In order to be considered, the role requires a standard DBS check at a cost of £26.90, which will be deducted from your first Trust salary. The successful candidate will also join the DBS update service and pay the annual subscription fee of £16.

About Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you'll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four 'specialist' hospital sites in Greater Manchester. Being a 'specialist' hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' (see additional documentation) and provide examples. We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice