Case Worker (Adults' Multi Agency Safeguarding Hub)

Hampshire County Council; Mengham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in England seeks a Case Worker to manage telephone and online safeguarding referrals. The role requires excellent communication skills, resilience, and an understanding of the Care Act (2014). The position offers a supportive team atmosphere, with flexibility for remote work after induction. Ideal for compassionate individuals eager to support community welfare. Competitive benefits and a focus on work-life balance are provided.

Benefits

Professional development

Work-life balance

Employee assistance program

Generous annual leave entitlement

Occupational sick pay

Access to Local Government Pension Scheme

Qualifications

• Awareness of the Care Act (2014), especially Section 42, or willingness to research.
• Ability to type and talk simultaneously.

Responsibilities

• Triaging incoming safeguarding referrals and completing Section 42 enquiries.
• Providing signposting to relevant teams or agencies.
• Preparing clear and concise reports.
• Achieving performance targets for responses.

Skills

Confident telephone communication skills

Sound IT skills

Resilience

Adaptability

Compassion and empathy

Job description

Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as aCase Worker,you’llhandle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.

Our team receives all adult safeguarding referrals from across the county, and wework closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported.In line with our Care Act (2014) duties,we’recommitted to Making Safeguarding Personal and ensuring access to advocacy services. Although wedon’tmeet the people who use our service face-to-face,we’rethe front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

Whatyou’llbe doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to elevate cases to the management team.
• Providing signposting whereappropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

Whatwe’relooking for:

• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment todemonstratingthe organisation's values and behaviours, showing compassion,empathyand respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.

Why join us?

• Professionaldevelopment: Continuous learning, mentoring and supportive supervision.
• Work-lifebalance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support:Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitivebenefitspackage:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period,you’llbe able to work from home up to 3 days per week.We’recurrently based out of The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza towards the end of the year.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.