Case Worker (Adults' Multi Agency Safeguarding Hub)

Hampshire County Council; Fareham; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A local government council in Fareham is seeking a dedicated Case Worker for its Adults’ Multi Agency Safeguarding Hub. In this role, you will handle safeguarding referrals, providing essential support in a busy environment. The ideal candidate will have strong telephone communication skills and a commitment to demonstrating the council's values. This position offers a hybrid working arrangement with competitive benefits and opportunities for professional development.

Benefits

Generous annual leave entitlement

Occupational sick pay

Access to the Local Government Pension Scheme

Employee Assistance Programme

Qualifications

• Experience managing safeguarding referrals, including Section 42 enquiries.
• Ability to prepare clear and concise reports.
• Understanding of adult safeguarding policies and procedures.

Responsibilities

• Triaging telephone and online safeguarding referrals.
• Directing individuals to relevant teams or partner agencies.
• Achieving performance targets for referrals.

Skills

Confident telephone communication skills

Sound IT and record-keeping skills

Resilience and adaptability

Commitment to values

Awareness of the Care Act (2014)

Job description

Job Reference: HCC622882

Salary Range: £27,780 - £30,564 per annum

Work Location: The Parkway, Fareham (Hybrid Working)

Contract Type: Permanent

Closing Date: 14 December 2025

Interview Date: 7 January 2025

Case Worker (Adults' Multi Agency Safeguarding Hub)

The Role:

Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.
Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you’ll be doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escort cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

What we’re looking for:

• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record‑keeping skills.
• Resilience and adaptability.
• Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy, and respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.

Take a look at our Candidate Pack for more information about the Case Worker role, team, our values and the selection process. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a difference: Watch this short video to find out more about the important work we do in MASH.
• Career growth: View our career pathways for more information about opportunities within our Adults Social Work service.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Your working hours will be Monday‑Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office‑based induction period, you’ll be able to work from home up to 3 days per week. We’re currently based out of The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza towards the end of the year.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.

Values-Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favorable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.