Case Worker

Reed; Greater London; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Travel expenses covered

London-based leadership team

Permanent role

Job summary

Reed in London is seeking an experienced Referral & Assessment Officer to join a specialist housing support service. You will assess referrals from Local Authorities and determine suitability for accommodation and support for residents with varying needs.

Most assessments will be delivered remotely via Microsoft Teams, with occasional on-site visits. You will manage a caseload, maintain records, liaise with partners, and contribute to risk assessments and action plans to support tenancies.

Qualifications

• Experience within social housing, supported housing, homelessness or housing-related support.
• Experience carrying out needs assessments and support planning.
• Strong understanding of risk assessment and resident support.
• Experience managing a caseload effectively.
• Excellent communication, organisational and administrative skills.

Responsibilities

• Receive and review referrals from Local Authority partners.
• Carry out assessments to identify support and risk levels.
• Determine suitability for accommodation and support services.
• Complete initial assessments and support plans for new residents.
• Conduct six-month reassessments and ongoing reviews.
• Manage a varied caseload and maintain accurate records.
• Liaise with internal teams and external agencies to support successful outcomes.
• Deliver most assessments remotely via Microsoft Teams, with face-to-face visits undertaken where necessary.

Skills

Social housing experience

Needs assessments

Risk assessment

Caseload management

Communication skills

Job description

SW16, London (Hybrid) £30,000 - £34,000 per annum Permanent Full Time

We are seeking an experienced Referral & Assessment Officer to join a specialist housing support service operating across London.

The successful candidate will play a vital role in assessing referrals from Local Authorities and ensuring residents receive appropriate accommodation and support services based on their individual needs and circumstances.

The Role

As a Referral & Assessment Officer, you will:

• Receive and review referrals from Local Authority partners.
• Carry out assessments to identify support and risk levels.
• Determine suitability for accommodation and support services.
• Complete initial assessments and support plans for new residents.
• Conduct six-month reassessments and ongoing reviews.
• Manage a varied caseload and maintain accurate records.
• Liaise with internal teams and external agencies to support successful outcomes.
• Deliver most assessments remotely via Microsoft Teams, with face-to-face visits undertaken where necessary.

The service supports residents with predominantly low to medium support needs across a number of London boroughs including Harrow, Ealing, Croydon and North West London.

About You

To be considered, you should have:

• Experience within social housing, supported housing, homelessness or housing-related support.
• Experience carrying out needs assessments and support planning.
• A strong understanding of risk assessment and resident support.
• Experience managing a caseload effectively.
• Excellent communication, organisational and administrative skills.
• The ability to travel across London when required.
• Enhanced DBS clearance or willingness to obtain one.

A driving licence is not essential as public transport can be used for resident visits.

What's on Offer?

• £30,000 - £34,000 salary
• Hybrid working with approximately 3 days per week on site.
• Flexible travel arrangements with expenses covered.
• Supportive London-based leadership team.
• Opportunity to make a real difference to residents accessing housing support services.
• Stable permanent position with long-term career prospects.

If you're passionate about helping people sustain tenancies and access the support they need, we'd love to hear from you.