Case Officer - Appointeeship & Deputyship

Golearnleicestershire; Glenfield; Vor Ort; GBP 30.000 - 32.000; Vollzeit

Zusammenfassung

Leicestershire County Council is recruiting two Case Officers for the Appointeeship and Deputyship Team in County Hall, Leicester. The role focuses on safeguarding the financial wellbeing of vulnerable adults who lack capacity, managing a client caseload and ensuring entitlement to benefits.

The position requires attention to detail, problem-solving skills, and the ability to work independently. A DBS check is required; flexible working options, including hybrid arrangements, may be discussed

Qualifikationen

• Experience in managing client caseloads.
• Professional curiosity and practical problem-solving abilities.
• Experience of using financial and data management systems.
• Knowledge of Welfare Benefits and adult social care.
• High standards of written and verbal communication.
• Experience of working independently, with integrity and accountability.

Aufgaben

• Managing day-to-day finances, from paying bills to selling property.
• Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
• Negotiating with external organisations like utility providers, care providers, landlords and other local authorities.
• Submitting detailed financial reports to the Office of the Public Guardian.
• Keeping accurate records and case notes.
• Playing a key role in ensuring our clients have the best quality of life that they can afford.

Kenntnisse

Caseload management

Problem solving

Data management systems

Welfare Benefits knowledge

Written and verbal communication

Independent working

Jobbeschreibung

Organisation:Leicestershire County Council

WorkLocation:County Hall, Leicester, LE3 8RA

Salary:£29,550 – £32,055 per annum (pro rata for part time)

WorkingHours: 37 Hours Per Week

ContractType: Permanent

Closing Date: 01/11/2026

Interview Date(s): 12/11/2026

Previous applicants need not apply.

The Appointeeship and Deputyship team is looking for two new Case Officer colleagues to join our team in supporting vulnerable adults who lack the mental capacity to manage their own finances.

This role would particularly suit those from a banking, or benefits background, but we are interested in hearing from anybody who can demonstrate a passion for problem-solving, excellent attention to detail and experience of managing a client caseload.

About The Role

Our Case Officers safeguard the financial wellbeing of some of our most vulnerable service users, helping them maintain as much independence as possible by:

• Managing day-to-day finances, from paying bills to selling property.
• Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
• Negotiating with external organisations like utility providers, care providers, landlords and other local authorities.
• Submitting detailed financial reports to the Office of the Public Guardian.
• Keeping accurate records and case notes.
• Playing a key role in ensuring our clients have the best quality of life that they can afford.

An enhanced DBS check is required for this post.

About You

We would like you to be able to demonstrate the following qualities, skills and experience:

• Experience in managing client caseloads
• Professional curiosity and practical problem-solving abilities
• Experience of using financial and data management systems
• Knowledge of Welfare Benefits and adult social care
• High standards of both written and verbal communication
• Experience of working independently, with integrity and accountability, under minimal supervision

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lynda Wilson - Team Manager (Appointeeship and Deputyship Team)
01163051191
[e-mail]

Or

Su Strange - Senior Case Officer (Appointeeship and Deputyship Team)
01163057896
[e-mail]