Case Manager - Tenancy and Estates (Hybrid)

Essential Employment; Ashton-under-Lyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing management entity in the UK is seeking a Case Manager to oversee the administration of social housing properties. You will manage tenancy inquiries, provide support to vulnerable customers, and ensure compliance with housing regulations. The ideal candidate will have strong interpersonal skills and experience in social housing. This is a full-time, hybrid role with competitive pay.

Qualifications

• Experience in social housing management.
• Ability to handle vulnerable individuals with empathy.
• Strong record-keeping skills.

Responsibilities

• Manage tenancy inquiries and provide support.
• Record all interactions in housing system.
• Ensure compliance with housing policies.

Skills

Interpersonal skills

Knowledge of housing laws

Customer service

Problem-solving

Job description

Case Manager - Tenancy and Estates (Hybrid)

Location: Taunton, £19.20ph, PAYE - Reference: OR17598.

To oversee the administration and management of social housing properties, with an overall responsibility of between 550 and 750 tenancies.

Responsibilities

• Accessible to customers and deal with all housing related enquiries, from giving initial tenancy advice to managing complex cases and providing comprehensive support to vulnerable customers to ensure tenancy sustainability.
• Record all contact accurately on the Open Housing System; regularly deal with vulnerable people.
• Ensure housing policies and procedures are adhered to.
• Use strong interpersonal skills, knowledge of housing laws and regulations, manage a diverse range of responsibilities.

Working Pattern

3 onsite days and 2 off days per week.

Contract

Full time role on a temporary contract basis.

Application

Apply on our website with your CV, or email your CV to [e-mail] quoting the reference number.

Equal Opportunities

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.