Case Manager - Mental Health

TPP RECRUITMENT; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A well-established charity organization in the UK is seeking a Case Manager to provide personalized support to individuals facing challenges like mental health issues and financial hardship. In this remote role, you'll manage a diverse caseload, reviewing client progress and providing tailored solutions. The ideal candidate will have strong empathy, resilience, and experience in mental health support. The organization offers a supportive culture and ongoing career development opportunities. Apply now to make a meaningful impact!

Benefits

Flexible working

Ongoing training & development

Supportive team culture

Qualifications

• Experience working in a mental health or social care support role.
• The ability to organise, prioritise and work under pressure.
• Confidence in IT skills including Word and Outlook.

Responsibilities

• Manage a varied caseload and develop tailored support plans.
• Support individuals in distress using empathy and listening skills.
• Regularly review client progress and adapt support as needed.

Skills

Empathy

Resilience

Emotional Intelligence

Organisational Skills

IT Skills

Flexible Mindset

Tools

Case Management Databases

Mental Health First Aid Training

Job description

Are you a compassionate Case Manager who thrives on making a real difference? Do you want a Case Manager role where your work genuinely changes lives every single day?

Work setting: Remote working with travel into London once a month. Contract: 12–18-month maternity contract. Benefits: Flexible working • Ongoing training & development • Supportive team culture • Meaningful, purpose-led work.

TPP Recruitment is proud to be recruiting for an experienced and empathetic Case Manager on behalf of a highly respected, long‑established industry charity. This organisation has supported working people for over 100 years and is widely recognised for delivering high‑impact wellbeing and welfare services across the UK.

This Case Manager position offers far more than a standard support role. You will play a central part in delivering personalised, life‑changing support to individuals facing challenges such as mental health concerns, financial hardship, employment issues, housing instability, family pressures and access to welfare benefits.

In this rewarding Case Manager role, you will:

• Manage a varied caseload, developing tailored support plans that focus on long‑term, sustainable solutions
• Use your empathy, listening skills and professional insight to support individuals in distress
• Regularly review client progress and adapt support as circumstances change
• Liaise with external agencies, service providers and specialist organisations
• Facilitate mental health and wellbeing training, including Mental Health First Aid
• Support the grants process to ensure practical outcomes for clients
• Maintain accurate, confidential records in line with data protection requirements
• Contribute to service development and continuous improvement
• Participate in rota‑based helpline support and welfare meetings

What you’ll bring as a Case Manager

TPP Recruitment would be delighted to hear from you if you have:

• Experience working in a mental health or social care support role
• Strong empathy, resilience and emotional intelligence
• The ability to organise, prioritise and work under pressure
• Confident IT skills including Word, Outlook and online systems
• A flexible, solutions‑focused mindset
• A genuine desire to build a long‑term career within the charity sector

Experience in crisis support, case management databases, training delivery and Mental Health First Aid is highly desirable.

Why apply?

You’ll be joining a charity with a powerful mission, strong values and a genuinely supportive culture. Staff are invested in, developed and encouraged to grow. This Case Manager role offers the opportunity to build a meaningful career where your work will have visible impact every single day.

Inclusion & Diversity

TPP Recruitment and our client are proud to be equal opportunity employers. We welcome applications from candidates of all backgrounds and identities and are committed to creating inclusive, diverse workplaces. Reasonable adjustments are available throughout the recruitment process.

How to apply

To apply for this Case Manager vacancy, please submit your CV to [e-mail].

If you are an experienced Case Manager ready to take the next meaningful step in your career, do not delay in applying – TPP Recruitment is reviewing applications as they are received.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.