Case Manager (Mat Leave Cover)

Movianto; Ackton; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain provider located in Ackton, England, is seeking a Case Manager to oversee incidents and escalated customer queries. The role involves building strong customer relationships and improving processes for enhanced service standards. Candidates should have extensive customer service experience, excellent communication skills, and the ability to work under pressure. This position offers a hybrid working model with a competitive annual salary of £26,068.00.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Qualifications

• Extensive experience working within a customer service environment.
• Strong customer focus and ethos.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Take responsibility for incidents and escalated queries in customer service.
• Build and maintain strong customer relationships.
• Manage escalated queries end-to-end.
• Continuously review and improve processes for better customer experience.

Skills

Customer focus

Investigative skills

Excellent Communication

Ability to work under pressure

Teamwork

Job description

Are a natural problem solver who thrives under pressure? Movianto Normanton is hiring! We are looking for a Case Manager to take the lead in incidents and escalated queries, ensuring that every customer experience meets the highest standard.

This role was created to cover maternity leave, from 12th January 2026 to November 20th 2026. You will be working a swing shift of 8 : 00 - 16 : 00 / 9 : 00 - 17 : 00 Monday to Friday, with three days on site in Normanton and two days homebased. The annual salary is £26,068.00 per annum.

Be nefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24 / 7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

Take responsibility for all incidents and escalated queries raised within the customer service team.

Work closely with Key Stakeholders to ensure that the Operational goals and objectives are met.

How you'll make an impact as a Case Manager at Movianto :

• Build and maintain strong customer relationships, ensuring all interactions meet high service standards.
• Manage escalated queries end-to-end, capturing key details and delivering timely, effective outcomes.
• Support Team Managers with reporting, presentations, and identifying training or coaching needs.
• Continuously review and improve processes, enhancing customer experience and operational efficiency.

What it will take to thrive as a Case Manager at Movianto :

• Extensive experience working within a customer service environment with clear focus on quality through output
• Highly motivated, results orientated individual who has the ability drive through required
• Strong customer focus and ethos
• Demonstrate investigative skills and results
• Ability to work well under pressure whilst maintaining professionalism at all times
• Ability to work well as part of a team whilst able to adhere to company deadlines
• Excellent Communication skills with a range of audiences across the organisation