Case Manager – Hybrid (Incidents & Escalations)

Movianto; Ackton; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain provider located in Ackton, England, is seeking a Case Manager to oversee incidents and escalated customer queries. The role involves building strong customer relationships and improving processes for enhanced service standards. Candidates should have extensive customer service experience, excellent communication skills, and the ability to work under pressure. This position offers a hybrid working model with a competitive annual salary of £26,068.00.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Qualifications

• Extensive experience working within a customer service environment.
• Strong customer focus and ethos.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Take responsibility for incidents and escalated queries in customer service.
• Build and maintain strong customer relationships.
• Manage escalated queries end-to-end.
• Continuously review and improve processes for better customer experience.

Skills

Customer focus

Investigative skills

Excellent Communication

Ability to work under pressure

Teamwork

Job description

A leading pharmaceutical supply chain provider located in Ackton, England, is seeking a Case Manager to oversee incidents and escalated customer queries. The role involves building strong customer relationships and improving processes for enhanced service standards. Candidates should have extensive customer service experience, excellent communication skills, and the ability to work under pressure. This position offers a hybrid working model with a competitive annual salary of £26,068.00.