Case Manager (Housing)

Alpha-Living; Wallasey; On-site; GBP 35,000; Full time

Job summary

A leading housing provider in England seeks a dedicated Case Manager for a 12-month maternity cover. The ideal candidate will be responsible for managing customer enquiries, safeguarding concerns, and ensuring compliance with regulations. This role requires strong interpersonal and communication skills, as well as experience with housing-related issues. Join a values-driven organization committed to delivering exceptional outcomes for its residents.

Qualifications

• Proven experience in managing customer enquiries and safeguarding concerns.
• Confident in handling complex cases and building relationships with external agencies.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Manage customer enquiries and complaints effectively and sensitively.
• Ensure compliance with statutory and regulatory requirements.
• Act as a safeguarding lead liaising with Adult Social Care.

Skills

Customer service

Case management

Interpersonal skills

Communication skills

IT skills

Tools

Housing Management Systems (Civica CX)

Job description

Job Title: Case Manager

Location: Wirral

Salary: £34,300 per year

Job type: Full Time, 12 months Maternity Cover. 35 hours per week.

About Alpha Living

Alpha is an award-winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities.

We own and manage 960 apartments let on social rents or affordable rents, and have an ambitious strategy for growth over the next five years.

As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and dedicated, high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.

We are an advocate for older people, speaking out when policy or services just aren't good enough. We make a difference to our residents by creating exciting, affordable places to live where everyone can thrive, and become the best possible version of themselves. We understand our residents and are deeply committed to making a meaningful difference in the lives of those we serve, driven by our passion and values.

As a values based organisation, our values are our guiding principles. This, coupled with the warmth and strong community spirit of our developments, makes Alpha Living a welcoming and vibrant place to live and work.

About the Role

We are seeking an experienced and dedicated Case Manager to join our Housing Team on a 12-month maternity cover contract. This is an excellent opportunity for a confident, compassionate and capable professional to deliver a high quality, customer focused service across our housing portfolio.

As a Case Manager, you will take responsibility for managing customer enquiries, safeguarding concerns and complaints, ensuring that all issues are resolved efficiently, sensitively, and in line with statutory and regulatory requirements. You will work to ensure that every customer interaction reflects Alpha Living's values, providing a seamless and person-centred service that meets the diverse needs of our residents.

You will take ownership of cases from initial contact through to resolution, maintaining accurate records and delivering timely, clear communication at every stage. The role also involves acting as a safeguarding lead, ensuring that concerns are managed in accordance with policy and best practice, while liaising closely with Adult Social Care and external partners.

The Case Manager will play a key role in ensuring that learning from complaints and safeguarding cases informs continuous service improvement, contributing to performance monitoring, data analysis and the delivery of excellent outcomes for residents.

About You

The ideal candidate will be an organised and empathetic professional with proven experience working in a customer focused environment. You will be confident managing complex cases and able to build effective working relationships across departments and with external agencies.

Ideally, you will have understanding of housing and safeguarding or experience of working in a similar environment. You will need to have excellent interpersonal and communication skills, and strong IT skills. Knowledge of using Housing Management Systems (Civica CX) is desirable.

You will be comfortable working independently while contributing positively to team collaboration. A commitment to equality, diversity and inclusion, along with alignment to Alpha Living's values, is essential.

This is a rewarding opportunity to join a values led organisation that puts people first. You will be part of a supportive team committed to continuous improvement and delivering exceptional outcomes for our residents. If you are an ambitious and driven individual looking for a new challenge, this is a unique opportunity to join Alpha Living at an exciting time. With ambitious growth plans and significant projects on the horizon, you will play a crucial role in shaping its success.

Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all.

Closing Date

Friday 14th November. We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

Candidates with experience or relevant job titles of housing specialist, outreach coordinator, program coordinator, resident services coordinator, will all be considered