Case Manager, Compassionate Customer Care (Onsite – Manchester)

Tp-8f723eaf; Manchester; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Life Assurance & Pension

Mental Health support

Refer & Earn scheme

Employee assistance program

Résumé du poste

Tp-8f723eaf in Manchester is seeking dedicated Contact Centre Agents for an onsite role. You will manage a dedicated caseload with empathy and professionalism, conducting challenging conversations and gathering evidence in line with policy and BPSS checks. Training is 11 days, shifts 40 hours/week.

You will work as part of a team, handle multiple cases, and collaborate with other teams to support delivery outcomes. Excellent customer service and careful documentation are essential.

Qualifications

• Strong verbal and written skills with attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• Vetted to BPSS and able to provide documentation for identity, nationality, and employment history.

Responsabilités

• Conduct challenging but effective conversations with customers.
• Manage a designated caseload and review information from multiple sources.
• Ask relevant follow-up questions to gather evidence and ensure accuracy.
• Collaborate with internal teams and external agencies to support outcomes.
• Record progress in systems and maintain confidential evidence files.

Connaissances

Compassion

Judgment

Assessment skills

Professionalism

Time management

Customer service

Empathy

Description du poste

Tp-8f723eaf in Manchester is seeking dedicated Contact Centre Agents for an onsite role. You will manage a dedicated caseload with empathy and professionalism, conducting challenging conversations and gathering evidence in line with policy and BPSS checks. Training is 11 days, shifts 40 hours/week.

You will work as part of a team, handle multiple cases, and collaborate with other teams to support delivery outcomes. Excellent customer service and careful documentation are essential.